Two Men and a Truck
Rickenbacker, Gaithersburg, MD

Two Men and a Truck Reviews

4.2 stars based on 122 reviews

Featured Comments:

• R

  Rosalind Ward

  1.0

  Traumatized Experience ***BEWARE*** I hired Two Men and a Truck to move my belongings and one of the movers that the company sent (Omar) was extremely aggressive with my belongings and instead of smart assessment & maneuvering he ended up forcing my sofa through the same doorway it came IN THROUGH, damaging the sofa, a wall and a painting which can not be repaired or replaced. He also misplaced a piece to a lamp that’s no longer of use. This mover did not handle my belongings with concern or care. I was shocked, hurt and angered because these are my precious things. Instead of Omar apologizing he got on the moving truck played music and sang loudly… he was aggressive. When I tried to talk to Omar about what he did his reply was the company doesn’t pay him enough to care about peoples things. I immediately called and spoke with Joel the Operations Manager for Two Men about Omar’s aggression and the damage to my painting! Joel knew of Omar’s aggression and told me not to worry about the damages he would compensate me for them. Instead of compensation for the damages Joel the Op manger insist on sending someone to fix the damages which I don’t have time neither do I want to deal with anyone else and I shouldn’t have to. Two Men sent an aggressive problematic employee to my house he caused me anxiety broke up and purposely misplaced my thing which the company isn’t willing to compensate me for! I had to pay Two Men 1700 even with the damages and anxiety caused by Omar plus I will be charged for the wall damage caused by Omar. Two Men also charged me more than originally quoted price. *** DO NOT GIVE THESE PEOPLE YOUR MONEY Their movers will not handle your belongings with care***

• A

  Alcelia Taylor

  5.0

  My move was AMAZING👌 The guys were efficent, fast, protected my belongings, answered my moving questions and were very polite & friendly. Their prices are CHEAP! If they come to your area this is the go to company for moving, they are FANTASTIC👍

• L

  Lauren

  1.0

  Very, very disappointed. This company has been a letdown before, during, and after the move. I will not recommend them to anyone. I had to move apartments on short notice as a result of COVID, so I went to work researching moving companies to try and find one that was professional and affordable. This was my first move and unfortunately I was doing it all on my own, as my boyfriend was in the hospital getting chemo and my family was in quarantine. Two Men & A Truck had great reviews and gave me a good quote, so I went with them. That was when the trouble started. When I called to get a quote, I hadn’t finished packing yet, so I couldn’t estimate the number of boxes I would have for the movers. I did mention all of my furniture. The representative Ashley told me that she would put down was standard for a one bedroom apartment. I figured these are experts, she’ll probably get it right. She said I’d need three movers and gave me my quote. When the movers arrived, they immediately looked at my things and said my quote had been estimated incorrectly and that the price would be higher. They didn’t know how much higher because they didn’t know how long it would take them to move my things and they charge by the hour. Fine, I said, I’ll figure something out. The movers moved my things quickly but carelessly, with boxes being stacked higher than the movers heads and some items being thrown down from the balcony. Again, I said nothing. The team lead said I’d be reimbursed up to $11,000 if anything was broken, so I tried my best not to worry. One of my items actually broke while they were moving it, and I had to put it back together myself. Not a great sign, but it was plastic, so again I said nothing. There were more red flags like them not parking where I instructed them to park (which made the move take longer because they had to walk farther) and them not communicating that there were certain items they couldn’t put in the truck. Honestly there were so many weird regulations about what they could and couldn’t do that should’ve been mentioned beforehand, but I blame the company for that, not the movers themselves. Fast forward to the new place. The price is $100 higher than the max price from the quote. Not the worst. I start to arrange furniture and notice some minor damage on a wooden shelf and a wooden drawer. Clearly none of my furniture had been wrapped and had been rubbing against some hard surface in the truck. These were both pieces I’d gotten from yard sales, so I don’t sweat it. About a week into unpacking (still mostly on my own) my apartment floods. I have to repack everything I’ve unpacked and move everything into the bathroom. The damage to the walls and floors takes a few weeks to repair and the whole time I’m living out of a suitcase. Finally, the damage is fixed and I can start to actually move in. That’s when I hear shifting pieces of ceramic in a box I’d handed to the team lead, looked him in the eye, and said “be careful, this one is fragile”. I open it and see that a baking dish given to me by my grandmother has been completely shattered. This is a box that was put in the kitchen totally separate from all of the boxes I had repacked and stuffed in the bathroom, so I knew it had been broken during the move. I called the company to ask about reimbursement only to be told by the manager Kayla that the reimbursement only applies if you call within 48 hours. This was never communicated to me at the time, and of course now there’s nothing they can do. Lesson learned. My sister had to use JK Moving company when she came home early from university last semester (due to COVID) and had no problem. I’ll try them next time.

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