Two Men and a Truck
Westerville, Columbus, OH

Two Men and a Truck Reviews

4.7 stars based on 1102 reviews

Featured Comments:

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  Nichele Johnson

  5.0

  The office team reps that I spoke with were Fred and Zach. They were both attentive and responsive to any email, call or text that I sent. I used the online quote tool and it was super easy as it let me go room by room, pick the furniture that was in the room and then name the room! They handle glass furniture which I was relieved with because some local companies around me either did not handle glass or would not replace the glass to its full value if broken, which two men and a truck do! The mover Cody and Mason were great. They called before they showed up, allowing me time to head back to my apartment from my new house. They were quick! We specifically wanted movers to move the big furniture in our house and my husband and I moved the smaller boxes in a U-haul. Cody and Mason were super careful with everything. They covered the pieces with moving blankets and the saran wrapped it fully. We were quoted for 8 hours but only needed about 4 hours and 15 minutes of that. We will definitely use two men and a truck for any future move sine they left a great first impression. Thank you!!

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  Response from the owner

  Hi Nichele, Thanks for the kind words! Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future.

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  OIADA Info

  5.0

  Moved our office using Two Men and a Truck today. We never realized they moved businesses until our attorney recommended them. What a great decision! We had three guys for 5 hours and they were awesome! Paid attention to detail, professional, courteous, and reasonably priced. I’ll use them for moving my own home in the future.

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  Response from the owner

  Hello OIADA, We are very happy to hear this and wish you the very best in your new location!

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  Jennica Gray

  1.0

  book Leaders instead!!! I could not be more disappointed with my experience with Two Men and a Truck. I hired them with the hope that paying a bit more would ensure peace of mind and a seamless move I was sorely mistaken. I spoke with their office 3 times prior to my move in which I gave them an extremely detailed inventory list of items to be moved and packed as well as a thorough description of my apartment unit stairwell and elevator they'd be moving me out of. I was quoted a 3-4 hour move and 1 hour pack. I even called the day before to update them that my inventory list to let them know the initial 40 boxes that were included didn't exist. I was told they didn't need an updated list and that the move would likely just go quicker. This was not the case - in total the move took 8 hours!!! during the move they had to pause twice taking even more time up because they arrived ill prepared and without proper moving supplies and had to ask other employees to drop them off for them. Protocols weren't followed with paperwork that was necessary also. When I called to speak with their dispatcher to hopefully be reimbursed or receive some sort of discount for my services he argued with me and I was still made to pay my initial quote I just wasn't charged for the additional hours of service it took. I don't understand how a business that's been around for 25 years can vastly underestimate a job, complete it poorly, and then expect the customer to be paid for the overture where it is a mistake on their end If anything they should be overestimating jobs so customers are pleasantly surprised. I would NEVER recommend two men and a truck. I could continue to go one but this is my best attempt to sum up my dissatisfaction.

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  Response from the owner

  Jennica thank you for your time in writing your review. Although these are not the reviews we enjoy we do appreciate the feedback on how we can be better with our customers. First off we want to apologize for the less than excellent experience that you were expecting when booking with Two Men and a Truck. Our goal is to provide excellent customer service and on this day we fell short of meeting your standards, for that we apologize. If you would like to further the conversation I will gladly give you any time I have to listen. Please reach out to us at 614-901-1570 ext 133. Thank you

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