Two Men and a Truck
Co, Plymouth, WI

Two Men and a Truck Reviews

3.8 stars based on 30 reviews

Featured Comments:

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  Penny Abstetar

  1.0

  I would definitely NOT recommend Two Men and a Truck for a move. Everything in the move started off well. Being careful to wrap and load my belongings into the truck. Because we had a lot of stuff, I knew there would be a second trip/leg involved. PROBLEM #1: To "save me money," the lead mover offered that he could return the truck after this first load and come back to help me move the rest. With his personal vehicle. I clearly said no, I preferred the insurance coverage and liability coverage the company provided, even if it cost more. Did my refusing him lead to all the rest of the problems? You be the judge. PROBLEM #2: Halfway through unloading the truck, the lead mover came to me and said he couldn't work with his partner anymore. He was cancelling the second leg and just planned to offload the truck as soon as possible. Obviously, this meant we had to move all that second trip/leg stuff. Ourselves. In mini-vans and sedans!!! PROBLEM #3: Discovered two missing items. One high value. Contacted the offices to request the truck be checked. Never returned, AND--more importantly--subsequent contact by me avoided. Case filed for theft with law enforcement. PROBLEM #4: File a complaint with local office. Forwarded to regional office to Tim, quality control manager. NO RESPONSE! Have called back multiple times and left messages asking for the status of the "investigation" into what happened...NOTHING!!! And then, as if having ALL this happen wasn't enough, learn that the two movers went out on moves together the rest of the week?!?

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  Response from the owner

  Hello Penny, We are sorry to hear of your frustration and can assure you the behavior you have described is not accepted here at TWO MEN AND A TRUCK. We encourage you to reach our office at (920) 449-3733 so we may discuss any concerns. Thank you!

• J

  Jacob Son

  5.0

  Great experience. Booking was easy with Cindy, and I got the day and time I needed. The movers Joe and John showed up on time, and ready to go. They moved all my stuff very quickly, and took good care of everything. Nothing was damaged, and got to the final location in a timely, but safe manner. At the end of the day that’s what you want from good movers. They are very transparent with pricing, but my final fee was slightly more than what was estimated, but both movers worked very fast and not once did I feel they weren’t working hard. They charge by the hour and distance, which is normal for the industry. All in all, I’m really happy with everything, and will certainly use them again!

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  Response from the owner

  Thank you for the 5 stars Jacob! We appreciate you choosing Two Men and a Truck!

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  Emilie Latta

  1.0

  I called today to inquire about hourly rates. I was told I would receive a call back, but never got one. I called back and the lady put me on hold again. So when I finally got to ask my question of their hourly rates, she told me it was 128.00 HOURLY!!! not kidding. It was outrageous and then they wanted am additional 30$ for gas in the city. So I needed a couch transported to another, in city location, it would cost me 158.00+tax. It was rediculous and I hope no one is foolish enough to spend your hard earned cash on this joke.

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  Response from the owner

  Emilie, our apologies for the delayed callback. The Plymouth office has only one CSR to answer the phones, so she does her best to return calls as quickly as possible. We are sorry to hear you are not happy with the charges you were quoted. Yes, in the Plymouth/Sheboygan area our hourly rate is $128 and includes a one-time fee, which is comparable with other moving companies. If you aren't able to find a better price elsewhere, we welcome you back to try us again. Best of luck in your search and upcoming move!

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