U-Haul Moving & Storage at Capitol Dr
Capitol, Milwaukee, WI

U-Haul Moving & Storage at Capitol Dr Reviews

2.7 stars based on 80 reviews

Featured Comments:

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  Elissa McKinley

  1.0

  Generally don't go out of my way to write bad reviews... but this one I felt I needed to warn others. I think hot mess best describes what I experienced. Back in Sept 2021 I went online and ordered a hitch and installation to be done at the location on Capitol. My appointment rolls around, I come in - and upon arrival I'm informed my parts aren't in. (I was peeved, could've called me!) But whatever - so we rescheduled. I then received a call about a week later that the parts were still delayed (again, no big deal). Then I was ghosted. I tried calling and never could get a hold of a person. Finally, I ended up calling U-Haul Corporate. They got someone on the phone, who tried to claim I cancelled my order (even though I certainly had not, and also had not gotten a refund.) They scheduled me for another installation appointment, so I went in again. I went in about 20 minute before my appointment to drop my vehicle off ... and there was literally not a single person in the entire U-Haul building. No one working the front desk. No one in the back. Not a soul. There were multiple customers waiting ... and even someone on the line with U-Haul Corp asking what the heck was going on. Needless to say... I left - and didn't drop off my car. I then after calling U-Haul Corp AGAIN, asked for a refund. After multiple emails and texts (which I kept) with the owner ... who promised a refund check in 7-10 business days. It never came. So again, I called Corp U-Haul and finally got a refund 4 months after trying to get a hitch. Long story short - go somewhere else.

• N

  Nicholas Benn

  1.0

  Absolutely terrible experience, waited 1.5 hours at the location trying desperately to get the key to a truck I rented and prepaid ahead of time. They apparently lost my key then I waited until the office opened but workers were 20 minutes late. Once I talked with somebody in person they couldn't help so I left with no truck.

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  Theresa Piquette

  1.0

  Making a shorter move from Milwaukee to Madison, I thought the convenience of the U-Haul boxes would be easy enough. I have had nothing but terrible experiences both with the moving company that filled the boxes not arriving until five hours after their initial scheduled time, and over a month delay in having the boxes shipped to my new city, even after making a payment of over $1000 to have them “gentle moved “. Now that we are moved to our new city, I have spent a cumulative of greater than three hours on the phone ON HOLD in trying to arrange delivery to our new home. I have spoken with five different individuals none of whom were able to help me to schedule delivery of the boxes of my own property. This experience has been absolutely horrendous, and I will never use Uhaul for any move I make in the future.

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