U-Haul Moving & Storage at Hixson Pike
Hixson, Chattanooga, TN

U-Haul Moving & Storage at Hixson Pike Reviews

3.3 stars based on 87 reviews

Featured Comments:

• A

  Auggie Smarack

  1.0

  I have always used this uhaul and service has been good, but I will never come to this location again. The woman that was helping me was extremely rude and detached the trailer I hooked up because I chose the wrong one, then demanded I pay the extra $15 for the bigger trailer that I needed. I was completely caught off guard and upset with her and then she said we’ll go ahead and just reverse the charges and you can be on your way. I wish I had time to go to another location, but unfortunately had to stay and beg the woman to complete the transaction since the manager was unavailable. I have never had a more unpleasant experience before. I felt sick and just wanted to get out of there as soon as I could. I feel bad for other customers that have to deal with being treated this way.

• j

  johnny brown

  1.0

  Definitely don’t use these guys they don’t tell you nothing about having to bring the trunk back on gas you left with it on . Iv never had to do that with any other uhaul place. Then they charge you 5x the amount of the gas. You figure it would be put in the mileage price

• C

  Charles Johnson

  1.0

  I made an appointment to have a trailer hitch installed. Apt time 0800. I arrived at 730 and was told I had to wait for "Ben" who would not be in until 0800. at 0810 Ben had nor arrived. I went back into the store where three people were behind the counter and all three essentially ignored me until while I stood directly in front of them and the counter, until I asked if Ben had arrived yet. The person who responded asked one of the others if he had Ben's phone number to which he replied "yeah, he will be a bit late, he texted me." I waited an additional 20 minutes, until 0830 and left. I called the 800 phone number where I had made the reservation, explained the situation and asked for a refund of my deposit. I was told I would have to contact the store where I had the appointment.

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