U-Haul Moving & Storage at Melrose
Melrose, Roanoke, VA

U-Haul Moving & Storage at Melrose Reviews

2.2 stars based on 29 reviews

Featured Comments:

• A

  Austin Layton

  1.0

  Most awful experience here. They gave us an old/wrong truck number and said we drove it 500 some odd miles when all we did was pick up a bed and deliver it to our house (30 Miles). THEY literally STOLE $700 out of our bank account and it has been a hassle to get the money back. HORRIBLE communication.

• m

  mike Brown

  1.0

  NEVER AGAIN!!!! On Friday June 18th 2021, I contacted this location inquiring about hitch installment, Will the manager was very helpful and informed me he didn’t have the specific hitch in stock. However, he searched other Uhaul localities and found one in Pennsylvania. Awesome right, especially this specific hitch was out everywhere else. I found 3 in stock on etrailer but Will stated he will have it shipped to this location and scheduled me an appointment for the following Saturday, June 26th I was relieved. Will took all my information down including my phone number (remember I gave him my phone number). Friday, June 25th I called to confirm my appointment for the following day, appointment was confirmed. Arrived at this location early Saturday as scheduled, walked in Will was there during the greeting I asked him how he was doing? Will responded busy….not a sole was there and he definitely wasn’t busy cleaning because the place was in horrible condition. I gave him my name and informed him I had a scheduled appointment, Will looked confused and looked at his screen. Oh, the hitch hasn’t arrived! So, when I called Friday to confirm why wasn’t I informed or why didn’t anyone call me, I completely understand shipments don’t always come in on time. Will responded, he should have told me when I called everything is color coordinated in the system he should have told me….hmmm why wouldn’t the manager who was going to install it call me. Will looked at his screen again and said I would contact them (Pennsylvania Uhaul) but I know it’s the weekend no one will pick up. Will informed me he would call Monday the 28th to check on the status, and wanted to confirm my phone number, please tell me why this manager who took my initial call, read me some foreign number and then stopped himself afterwards and said that was their store phone number, unreal! Will corrects my number tells me he was going to schedule my appointment for Monday, but for me not to come it was a reminder for him to contact the other Uhaul place to see about the hitch. Monday arrives expecting a phone call, no phone call, so I decided to call, Will picks up and stated he didn’t have any information nor did he call. My response simply cancel it. I would rather go somewhere else whenever it comes back in stock, than to deal with the lack of professionalism shown here. If I only would have checked online to see others reviews I would have not wasted my time. Thanks to Will and Uhaul I went back online etrailer was sold out. If I didn’t waste my time with this location I could have ordered the hitch myself and had it installed. Never again will I waste my time and energy there. I wonder for those who rent trucks if they realize there is a really nice Penske a few miles from this place and their staff is night and day compared to this location.

• J

  JB Staples

  1.0

  No customer service, manager is rude and unprofessional so his staff feels they can be the same. The trailer I rented was not the size it was advertised to be and when I went back to get a different trailer I showed them with a tape measure that it was considerably smaller than they advertised. The manager said he did have time for this and charged me full price for the next size up plus for the ramp gate upgrade and didn’t offer any apologies for the inconvenience and when I returned the bigger trailer I had to completely unhook and jack up the trailer myself while the attendant stood there on his personal phone offering no assistance. AVOID this place at all costs.

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