U-Haul Moving & Storage at Teall Ave
Canal, Syracuse, NY

U-Haul Moving & Storage at Teall Ave Reviews

3 stars based on 112 reviews

Featured Comments:

• A

  Amber Restor

  1.0

  BEWARE! Reserved a truck last week, did all of the necessary prep work ahead of time in my UHaul account, and still ran into trouble today when I brought the truck back. The woman who checked me in neglected to inform me that I’d be receiving a text message from UHaul within moments of picking up the key, prompting me to take pics of the fuel gage before departure, and uploading to them. I don’t know about you but I’m busy on moving day. I’m not looking at my phone. 90 minutes later, I saw that I missed a text from them. I clicked the link and it had expired. I didn’t think much of it. I had another authorized driver on the account (I didn’t end up driving the truck at all) and, fortunately, he took the attached pic of the fuel gage before leaving the lot. It corresponds to the starting mileage on my contract. As you can see, the fuel was just under 3/4. BUT, the contract said it was 7/8 full. No sweat cuz we have the pic, right? We filled the fuel back to 3/4 before returning the truck. We bring it back and Joseph pointed out how the contract said 7/8 but that he’d “let it slide.” He didn’t want to see the pic but here it is now. I guess because I didn’t upload the pic when the automated text wanted me to, it didn’t count? 🤷🏻‍♀️ The one star is for Joseph because at least he was friendly and seemed competent. I obviously can’t say the same for the woman who checked me in (or the guy to the far left counter who seriously burped while I was checking in). I’m just glad I won’t need UHaul anytime soon.

• K

  Katelyn Boyer

  1.0

  Horrible service. Would not recommend. Made a reservation and went in to check in. Two employees didn't acknowledge me until after some minutes passed even though there weren't any other customers. They were watching a game on their phone and made me feel like I was disturbing them. Arrived back a few minutes before 5pm and when I pulled in one employees started cursing because he couldn't leave early.

• K

  Kala Flynn

  1.0

  I made a reservation a week prior, called the Monday the week that I was supposed to move and ironed out the details of the reservation (pick up drop off pricing etc). I asked what happens if a truck isn't available, the representative stated that it wouldn't be a problem they would find a truck. that met my needs and if it was in a different location I wouldn't be charged the mileage to get it etc. The representative stated I'd receive a call on Wednesday for finalization. I wasn't called on Wednesday. I was called on THURSDAY two days before the move, and greeted by the rudest representative who claimed she was a manager. She said there were trucks available in all of New York State, I let her know about my previous conversation... she gave a little laugh and said that was incorrect information. There was no available trucks for this weekend and I would have to reschedule. I explained to her again what I previously told and what the website says and she said there was a truck available Tuesday. I let her know I couldn't. move Tuesday as I had taken time off from work already to move, made the reservation already, and the apartment I'm living in couldn't just let me stay extra days after I had already notified the landlord of the move. The representative didn't care, or offer any other solutions. ... super high pitched voice, maybe a southern accent? I let her know how great the other representative was in figuring out a different solution and answering questions and let her know how unprofessional this current experience had been. To say the least, calling anyone 2 days before they are scheduled to move and offering no solution, empathy or compassion or sensitivity to the situation at hand and making the customer feel like this situation was the customers fault is unprofessional.... Do better!

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