U-Haul Moving & Storage of Crystal Lake
Northwest, Crystal Lake, IL

U-Haul Moving & Storage of Crystal Lake Reviews

3.5 stars based on 70 reviews

Featured Comments:

• N

  Nicholas Giagnoni

  5.0

  I had a little mix-up on my end with the equipment I was using. Three gentleman at this location: William, Paul and Nathan were total professionals and very helpful to me to get things straightened out. I’ve used this location 2-3 times for different hauling needs and have always been more than satisfied with their service. Appreciate you guys.

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  Patrick Dunphy

  1.0

  I set an appointment to get a hitch installed, and arrived at the correct day and time of the appointment. This location did not get the parts in time, and did not call to reschedule or find a solution to this issue prior to the appointment. Despite the clerk saying a voicemail was left, there was no record of a call from the location or a voicemail regarding the hitch, appointment, or lack of available parts. In addition, there is now no record of the transaction or reservation on Uhaul's website, despite having a confirmation in email of a reservation. I would not bet a successful move or hitch install on Uhaul's or this location's ability to service a reservation.

• H

  Hanna Jennings

  1.0

  We rented a cargo van for 3 days. The majority of those days the van was great and everything went smoothly. On the 3rd day we had to drive for awhile in the dark. We kept getting flashed by bright lights and nearly hit from cars behind us. This was a dangerous and unpleasant drive. Once home we discovered that the tailights only lit up when braking even when the headlights (normal or brights) were on. The manager dismissed our concern, implied we didnt know how to use the headlights (we did), and asked what we were trying to get from complaining. He ,then, implied that we were being difficult to get a discounted price. He did not fully listen nor try to understand our issue as he only checked the brake lights when the car was in park or in drive while on the brake (the only scenarios when the lights worked). He was extremely rude and condescending. I am concerned for the next customer who drives this van and hope they are driving during the day.

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