U-Haul Moving & Storage of Decatur
Pershing, Decatur, IL

U-Haul Moving & Storage of Decatur Reviews

3.9 stars based on 59 reviews

Featured Comments:

• G

  Gabriel McKelvey

  1.0

  Was told that my auto transport trailer would be at this location on the date of my move, and then I get a call the day before my move saying that there was an issue and i now have to drive AN HOUR to springfield to pick up my trailer. Definitely never using uhaul again just to get shafted over last second because they dont keep track of their stuff.

• P

  Peas Carrots

  1.0

  I THOUGHT I was being helped courteously and with great customer service... Until I returned the truck. I was quoted 4 days at 400 miles per day and anything over the 400 miles would cost an additional 29 cents per mile. The representative also said if we returned the truck a day earlier we would receive a refund for the cost of that days rental. I was asked to sign for my rental contract electronically and she would print my contract. She asked if I would also like a copy of my contract emailed. I took the printout with me to the truck as they were closing. When I arrived at the truck I looked at the printed paper which was NOT my contract but a coupon for one month free storage room rental. I never recieved an email of my contract either. So upon returning the trucka day early and staying under the 1200 alotted miles, was informed I was being charged a different rate that only included 100 miles per day and was being charged per mile over 100 miles per day!!! After contacting management and debating for half an hour by phone from out of state I was told since I did not have my contract that they NEVER provided me that there was nothing that would be done about this, I was not only NOT recieving my day refund but would be charged an additional 65 dollars on top of the over 400 dollars i had ALREADY PAID. Since they used my debit card (required) from my checking account and they refused to honor the verbal contract that was agreed to originally by the representative, they charged the additional amount and threw my account into overdraft for the charge as well as every other item i had being paid which costs me 36 dollars per item! So I asked the manager for another upper level management contact and was told he was the highest that you could go. So I called 1800 go UHAUL, and after 20 minutes explaining my situation to that representative he disappeared off the line for 25 additional minutes with no warning and never to return. Im emailing corporate. My suggestion... Dont do ANYTHING without first seeing paperwork with your quote and do not let them tell you it will print out AFTER you sign. If there were a zero stars option i would have selected IT.

• M

  Maxwell Finkle

  5.0

  Rented 2 u boxes and had to make some pretty extreme last minute changes and the manager Amy did everything in her power to make my experience great. Including bringing the trailer to my house when the truck wouldn't support the trailer. As well as coming to pick it up in the pouring rain this morning. Thank you to Amy for making this very stressful move across country so much easier. Excellent customer service!!

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