U-Haul Moving & Storage of Frederick
Prospect, Frederick, MD

U-Haul Moving & Storage of Frederick Reviews

3.4 stars based on 107 reviews

Featured Comments:

• L

  L. F

  1.0

  I'd give them zero stars if I could. I reserved a storage unit weeks ago and even called to double check its availability and if they offered military discount. They never answer their in-office phone which then sends you to an answering service who then sends a message to the store. I never received a call back. So, the day before I'm supposed to move in, I get the long awaited call telling me there's no storage available and hasn't been for some time. If they knew that why not reach out earlier. Here we are a military family with all our belongings scheduled to be dropped off at their facility, all the way from Alabama, and now we are in a complete bind as there is no storage available anywhere in the city. Had they been a lot less lazy, and more customer service oriented, and proactive, they would have contacted me promptly since they knew they didn't have anything available. The young lady said it's because online reservations are not reliable. Well, call me and let me know! A day before move in? Unacceptable. Even if the online reservations aren't reliable, they receive notice when a reservation is made. There's no excuse for this happening.

• H

  Heather Smith

  1.0

  Last name should be Gray, won't let me change. I would give a 0 if that was an option. Aside from the fact that I drove across 2 states to find a uhaul, after a 100 percent guarantee- I was charged 124 dollars for extra mileage when my contract said I could go 364 miles. After 6 hours on the phone, I may have gotten som money back. Still waiting on the regional manager for a return call. And it is documented that a manager called me today, no incoming calls. Do not use!

• J

  John Felber

  1.0

  Worst storage place ever! For one they only have one entrance to the facility. Usually trucks are blocking the only entrance back into the storage areas. Then once you get to your storage area it is frequently blocked by one of the 50 or so trucks they have parked around their facility. Then after you wait in line to talk to one of the customer representatives to move their truck so you can access your unit they look at you like you're the problem. I asked to speak to the manager and of course they couldn't be found and the regional manager couldn't be bothered to return my call. I complain one weekend only to return to my unit the next weekend to have the exact same issue.

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