U-Haul Moving & Storage of Killeen
Memorial, Killeen, TX

U-Haul Moving & Storage of Killeen Reviews

2.2 stars based on 131 reviews

Featured Comments:

• E

  Ebony Rosario

  1.0

  Listen to the one star reviews!! I wish I could give them zero stars! The veterans memorial location has the most unprofessional staff I’ve ever dealt with. They are rude & have no professionalism whatsoever! I will drive to a location out of town before I ever go there again and I would never recommend this location to anyone.

• J

  Jennifer Johnson

  5.0

  I recently went in to get a hitch installed on my car thankfully, the price came out less than when I tried pricing online by myself. I first went into the Twin creek location and was told that they don't provide the installments and routed me to the Veterans location in which she polietly called the and got me a same day appt. When I got to my appt, I did had to wait, for two other customers walked in with me at the same time. Once I was able to get out of a 15m wait to get to the clerk the mechanic took about 45 minutes to install. If I may say, the veterans clerk was none stop hauling trucks. Within the hour time I was there, she was courteously walking each customer out to there reserved trucks and always moving in between customers working on incoming trucks. Like other uhaul services I am still very pleased with the service. This pass weekend I drove 300 mile to a camping trip site and had no problem with the hitch. I believe its mounted on pretty nicely! There is a huge uhaul sticker that I guess will be promoting lol yet can't beat the lifetime warranty it comes with! Thanks Uhaul!

• M

  Martin Kent

  1.0

  I went to the U-Haul at 102 E Veterans Memorial Blvd to rent a trailer. When I arrived there was one person behind the counter and it took him at least an hour to get the customer out of the door. So, all this time I have been waiting and an hour passed. When Margaret finally appeared she didn't say may I help you or anything like that but did make some kind of noise and I said "Oh, I'm sorry I didn't know you were talking to me". Right at the time I walked toward the counter the phone rang and Margaret said "well, I guess I'm not helping you now" and took the call. I have NEVER seen a more poorly run U-Haul and it is a wonder that Margaret is still employed there.

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