U-Haul Moving & Storage of Maui-Kahului
Dairy, Kahului, HI

U-Haul Moving & Storage of Maui-Kahului Reviews

4.1 stars based on 42 reviews

Featured Comments:

• C

  Christina Wilson

  1.0

  I reserved a 5 x 10 ground storage space in September to start on November 1st. 2 weeks before the starting date, I went by to confirm my reservation and see the unit. When I went today (November 1st) to put a lock on the unit, I was told that the unit that I reserved was no longer available and that someone must have rented it out. They told me that I could get a larger unit or a unit 1 level up, but there weren't any more ground units. The problem with the upper level is there is a flight of steps, no elevator access, that we would have to carry our heavy gym equipment up and down. The other choice was to rent another unit that is double the size and double the cost. I don't understand how a business can operate this way. Had I showed up today with a moving truck, it would have been a bigger problem than it already is. Now I am having to scramble around to look for another storage facility with immediate availability. I would not recommend this dishonest and disorganized storage facility to anyone. Even making a reservation with a credit card to hold the unit 2 months ahead of renting, didn't make a difference. I guess a contract has no meaning to them.

• D

  Duke Michaels

  1.0

  Dishonest: They didn’t disclose a $1.50/ mile charge if you go over your allotted mileage. When I asked if any more fees, the guy just stared blankly at us and said no. Price gouging: this charge is 4 times more than the mainland rate! Not competitive: If I would have rented a suv/pickup from a car rental place it would have been $500 cheaper! No customer service: I tried to call and rectify the situate multiple times. The “Manager” called me back and left the number. They don’t answer. It transfers you to a national #. Scam. The sneakiest, mislabeled, rental company I have and ever will see. Do not rent from them! I hope they fire everyone there!

• D

  Dan Pettengill

  5.0

  Could not be happier with our experience at this location..from beginning to end absolutely awesome customer service ..highly recommend these guys they went above and beyond to accommodate and help in all ways ...thanks again John!!!

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