U-Haul Moving & Storage of Northeast Tallahassee
Capital, Tallahassee, FL

U-Haul Moving & Storage of Northeast Tallahassee Reviews

3.9 stars based on 102 reviews

Featured Comments:

• L

  Lynsey Kirk

  2.0

  Firstly, I reserved a 15-foot truck two week prior to the date of service and when I got to the U-Haul location, they did not have it, they only had 10-foot trucks. I had to ask the woman at the desk to call other locations to see if they had a 15-foot truck on hand, she called one place and that was it. She showed no concern or care that they did not have what I reserved weeks in advance on hand. Nor did she try to make it right. As a result, I had to make three more trips than necessary for my move. Additionally, this particular location is very small. It was difficult to maneuver and park the truck per U-Hauls specifications. I am not happy with my experience and will look for other options upon my next move later this summer.

• M

  Margaret Eighmie

  1.0

  I made a reservation for a 10’ truck on 9 Oct 21 for 9AM - 3PM. I was not able to get there by 9AM to pick up the truck. I looked up my reservation online bc I thought it was strange that I hadn’t received any communication from them. I discovered after having to search for the reservation, that my reservation was cancelled. When I called the store to ask why it was cancelled I was told that “they had other reservations” and bc I didn’t pick it up at 9AM my reservation was cancelled and the truck was given to someone else. If I’m they only had o e 10’ truck, why then did they have additional reservations?!! I was not notified and no one called to ask if I was coming to get the truck. I do t understand this business practice. If I reserve a truck from 9AM - 3PM then that truck is mine and should not be given away bc I was at the store directly at 9AM. Moving is a very precarious activity. Things often do not go as planned. A reservation is a reservation, even if I do not pick up the truck until noon, then I only have the truck for theee hours, but that’s my choice. UHaul advertises “guaranteed reservations”. The person that I spoke to was rude and not in the least sorry for cancelling my reservation or for not notifying me. This is absolutely unprofessional. Now I am inconvenienced bc I cant pick up a truck From another Uhaul until later today. I called the corporate office and of course they were apologetic, but not in a position to rectify the situation. Beware This Uhaul location is shady and unprofessional.

• A

  Amber Hall

  5.0

  Fast and easy pick up and return of moving vehicles. Friendly staff and great service overall.

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