U-Haul Moving & Storage of Northgate
Colerain, Cincinnati, OH

U-Haul Moving & Storage of Northgate Reviews

3.3 stars based on 67 reviews

Featured Comments:

• A

  Alex Emerson

  1.0

  Reserved a truck over a week ago and paid for the "guaranteed" reservation. Got a call today that someone else extended their day and we would not have a truck available. The closest one available that was offered was over 100 miles away and the second offer was 92 miles away. I said I would not pay the nearly $200 charge that would come with driving a truck to and from Columbus because of their mistake and was told there was nothing they could do. Finally, they found one in sharonville available 6 hours after our original reservation. Spent an hour on the phone being disconnected and not even a discount offered. Nothing. So definitely don't waste your money on the guaranteed reservation and probably don't waste your money at all here. I definitely won't be back.

• D

  Dee Waller

  5.0

  The truck renting process was the easiest part of my move. I reserved the truck over the phone. I went in a day ahead to pick up some moving supplies.The associates helped me load my car with all the items. Returned the next day to rent the truck. You complete the checkout on your phone to confirm the mileage and gas. The link also lets you add pictures if you don't agree with what's shown. This is nice so you're not charged with any previous truck damages. When returning the associate completed the return on the tablet and I had my email receipt before leaving the parking lot. Helpful associates and easy process.

• K

  Killa Cali Hustle (Ghetto Nerd)

  1.0

  The customer service is ABSOLUTELY TERRIBLE! I rented a truck to move to my new house from Mt Hethy to Hamilton, the truck died on the last night due to a weak battery. Then they called me before the schedule time they said they would, then they had me on hold for a minimum of 20mins each time I called, even if it was a direct store location. I literally took a shower and got dressed while being on hold,, then I tried to file it online to be "faster" but couldn't remember my password so I did the send verification code to reset the PW and I tried it 6 times to send in an email or text and it never even went through! There was one guy (Jon) that was very helpful through the issues so he's the only reason it's a 2 star and not a 1. Not to mention they charge you 79 cents per mile! Which is absolutely ridiculous, never renting from Uhaul ever again. Solely because of how slow and poor the emergency/customer service was

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