U-Haul Moving & Trailer Hitch Center of Hagerstown
Shawley, Hagerstown, MD

U-Haul Moving & Trailer Hitch Center of Hagerstown Reviews

3 stars based on 40 reviews

Featured Comments:

• A

  Anthony Rudez

  1.0

  They don’t understand how reservations are supposed to work. Reserved an enclosed trailer a good month before we needed to move my son to his apartment. 1 DAY before our pick up time they call to let us know that we have no reservation. We had a reservation from Friday to Sunday, but they decided to rent the trailer to someone else on Saturday and were canceling our reservation. I would love an explanation as to why this happened, but of course the local u-haul had the regional office do their dirty work. Thank you you incompetent cowards.

• R

  Renee Tapia

  5.0

  We went to rent a trailer today even though we were unavailable to because we didn't have the right electrical equipment to hook up, we had excellent help and support from Grace. It was the end of the day and she still patient and did everything in her power to try to get us on the road. She wasn't afraid to get dirty and got under my Jeep to try to find the right connections. Above and beyond extraordinary service!

• R

  Rocky Kenyon (Rocky'sRoad)

  1.0

  they charged me extra essentially stealing my money because I've gone back on the website and showed them another quote I had gotten the same night I bought the other option and asked them to cancel the other one so I can get this one but he lied and said it would be more expensive but I went and checked again and it was still coming out cheaper. I believe he just didn't want to cancel the first order and then do a whole new one and make a little bit less money but I really needed to save all that I could at the time so having extra money stolen from me was not very customer service friendly. I tried to contact support but they didn't do anything.

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