U-Haul of Fair Field
9th, Huntington, WV

U-Haul of Fair Field Reviews

2.9 stars based on 67 reviews

Featured Comments:

• A

  Ann Smith

  1.0

  Today makes day three of me trying to get back my money. My next step has been the BBB. My bill should have been $84.00 minus milage I didn't use and minus the furniture dolly the high workers forgot to place in my truck. Woke up the next day to $69 in extra fees. They doubled every fee, because they said I wasn't back on time. I guess they won't check the cameras and adjust the automatic "automatic online fees" they call it. Their after hours online service is flawed and that's where they get you. You can't submit all the info in their online return or in their app. I tried for an hour. Then I was on hold for 30 minutes before I could talk to anyone.. Didn't matter that my babies were in the car waiting to go home. Baby was screaming. He was absolutely done with our moving.. What really made it the worst transaction was the fact that they forgot my furniture dolly and then charged me $20 for it. Hurt my back carrying a hutch and several heavy furniture items. I thought this move would be smooth sailing, but instead they stole my formula money right out of my account. No everyone gets help and you can't do this to people. These are hard times to steal from a single parent. Shame on you. I'm just waiting on my BBB reply. Then, on to tiktok to really get that help. I won't stop telling social media what happened to me. Robbing little ol' mommies blind and not trying to give it back.

• S

  Scott & Lizzie

  1.0

  I've been calling this location since they opened no answer calls get forwarded to automated system . When I drove down to this location the woman working the counter never acknowledged me and walked away . Another employee came in from outside and was baffled as to why she wasn't helping anyone . So now two hours later no truck and had to waste my time 🍻 ng to this location for nothing. Fire this useless person. She doesn't want to do her job and has no customer service skills . Now I'm looking other places for a truck since uhaul can't tell me what they have on the lot

• D

  Daniel Hartwig

  1.0

  Ordered a hitch (2" receiver) in early June, and patiently waited until installation appointment was scheduled on Sept. 28 at 11:00 AM. Drove an hour to Huntington only to be told hitch was not there. Why was I told it was there and scheduled for installation if it wasn't? No one could really say. They called a day later to say they located one...Too late; I'm done. There is no excuse for this.

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