U-Haul Storage of Coos Bay
Broadway, Coos Bay, OR

U-Haul Storage of Coos Bay Reviews

3.5 stars based on 48 reviews

Featured Comments:

• S

  Sways me

  5.0

  I always go mid day to avoid any kind of rush and always self dispatch my truck rental. I haven't had any issues at this location with renting my truck on my phone. I don't have to deal with anyone at the counter ever but the staff is always swinging by asking if I need any help or anything.

• E

  Emily Bradley

  1.0

  Don’t waste your time and money. Why is it impossible to get a hold of the store via phone? I made an apt for a trailer hitch installation online (so my card has already been charged), when I showed up for my apt they told me the parts weren’t in and that I should’ve called the store directly instead of making the apt online. They pushed me out a month and told me to call and check in closer to the postponed apt. I called many times the week leading up to my apt and never reached a human only ever got placed on hold forever. The apt was supposed to be two days ago. Someone finally answered the phone the following day (yesterday) and said the parts still aren’t in and when I asked for more info (can they track the shipment, how long does it normally take to get these parts etc.) they said their manager is the one with access to that info and they weren’t in yet. Tried calling multiple times yesterday and today and still getting placed on hold forever... I understand shipment of parts is out of their control, but my biggest problem is the conflicting info from the store of calling vs online but then doesn’t answer the phone. My card has already been charged ($400!!) for a service that has no promise of happening anytime soon, will be disputing the charge with my credit card company for a refund.

• M

  M-67 Prefrag

  5.0

  Second time in and very accommodating , good. People and , overnight drop box worked well

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