U-Haul Storage of Lakeland
Florida, Lakeland, FL

U-Haul Storage of Lakeland Reviews

3.7 stars based on 115 reviews

Featured Comments:

• j

  jareem smith

  5.0

  Nicki was very pleased and understanding. She went out her way to make sure the customer situation was solve. The guys was very helpful provide care with returning and picking up they followed all protocol rules and the manager was outstanding even though she sick she was able to help her employee out with question and concern.

• M

  Marshall barber

  5.0

  I don't know that I have ever written a review like this, but this place saved my day a couple weeks ago. I had a great experience with help from Gloria (the owner) Devon, and Jean. I came looking for a trailer to put a golf cart on - I needed a 5x9 utility trailer and was driving a 2017 GMC Acadia with factory "pre-wiring" but needed the adapter for the standard 4 wire system. I looked in 3 different auto shops but they didn't have it. I was in a bind because I needed to pick up the trailer and hit the road that day and I simply wasn't prepared. I got there about an hour before closing and tried to splice the wires myself. At about 7PM, closing time, Gloria came to check on me. I figured the business was closing, she was probably coming to ask me to leave. I was out of luck. All that was fair. Instead, her and another employee (turned out to be a district manager) came and helped me for 40 minutes and had the wiring adapter that nobody else had in stock. The owner of the business, Gloria, got on her hands and knees and worked on the wiring which I had mangled myself in order to help a customer in a bind. They saved the day and provided customer service that was so much better than fair or reasonable. They truly went above and beyond. If you're in or near Lakeland and need a truck or a trailer, don't waste your time anywhere else. They have what you need and just opened a great new shop on US 98.

• R

  Rommel Zapanta

  2.0

  There's only one staff attending customers and she is also answering calls. It takes quite some time for her the process a single customer and we waited quiet some time. While she was attending a customer, she is putting all calls on hold and because she has few customers in line waiting for her, the calls are not being answered or routed. Why I know? I called after I got my rental to ask some question and I was on hold more than 30 minutes until I gave up. The good side is, they have good selections of truck, Van's and trailers.

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