U-Pack
Lapeer, Auburn Hills, MI

U-Pack Reviews

4.9 stars based on 17 reviews

Featured Comments:

• S

  Santanu Basu

  4.0

  U-pack has professional team and saves lots of money for out of state moving. Kevin is an efficient dispatch manager from Auburn Hills, Michigan. He did his job perfectly even under pressurized situation and when things was not going as planned. From Wisconsin Milwaukee side certain things need to be improved. We got cool driver from both end. Thanks to the entire U-pack team to for doing their job perfectly.

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  Response from the owner

  Thank you for moving with us, Santanu! We appreciate you taking the time to leave us a review and value your feedback. We'll be sure to pass your praise along to Kevin! Enjoy your new home!

• C

  Chad Pennycuff

  5.0

  Overall great experience but not without some pointers I can provide. Keep checking prices as they can be volatile. I figured it close to the same price a renting a truck and driving with the cost of fuel. So close, it was worth a few less cubic feet of moving area. My origination driver dropping off and picking up was spectacular. High degree of personal and professional care. The destination driver shook the box a bit much for my comfort - you raised it higher than needed so he could see under it and tipped back and forth - bro - it's a fulcrum at work - higher it goes the more travel distance in the back and forth tipping. Pro tip. Pad, pad, pad. Some stuff was scuffed but I have to own that as a padding failure. Were I did pad properly, zero issues. Storage Fees - They significantly beat their website estimates for travel time and wanted to charge storage at the destination. I had to call customer service (who was wonderful) and they worked it out. They say no added fees, hidden charges, but watch out for storage time that is in the contract. Again customer service worked it out so I'm happy to give them a 5 star review. In the end, I'd use them again. I have no issues with recommending others mindfully check them out and read everything. Compared to other stories, I think I came out excellent. It was awesome only having to drive my car on a DIY move (no company reimbursement). It was awesome having driveway to driveway experience. It was awesome I didn't have to be here for final pick up. On pick up, a pool builder blocked my driveway. I had to call and reschedule their pickup. It wasn't a problem. Super awesome staff all the way around.

• M

  Murugan T

  5.0

  The move was done without any hassle. Professionally handled start to end. I’d go with u-pack again and would also recommend.

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  Response from the owner

  Thank you for moving with us, Murugan! We are thrilled you had a five-star experience and appreciate you taking the time to leave us a review. Enjoy your new home!

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