U-Pack
Alfred, Savannah, GA

U-Pack Reviews

3.3 stars based on 16 reviews

Featured Comments:

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  Heather Cameron

  4.0

  Overall a great experience utilizing ABF for a move from Wisconsin to Georgia. The price was unbeatable for our needs and appreciated the Guaranteed Delivery option; well worth the extra few hundred dollars to have an exact delivery date. The customer service rep called the city while I was on waiting and confirmed we would need a permit for parking in GA. Drop off of the empty and our loaded trailer were right on time. They even picked up our unloaded trailer early. All 4 drivers we interacted with were awesome. Joe who dropped off our full trailer in downtown Savannah was amazingly helpful and informative. He had a tough challenge of parking and he delivered (pun intended). We also appreciated the ease of connecting with Moving Staffers contract movers for our unload. Strictly Professionals in Pooler are THE best. Equipment wise - they had great availability with their expansive network. We moved rather quickly and needed a trailer within 2 weeks. After a half dozen "no" responses from others, we got a "no problem" from ABF. Be ready that it is a standard freight trailer. The soft top trailers can easily rip allowing dirt and water; cover anything cloth or white with plastic or tarps. We certainly had trailer dirt on many items. Unloading/reloading the ramp can be tricky as it is super heavy. Our drivers / movers thankfully helped us with that. Also be aware that if you're not using all 28', you will need to install a heavy separator wall (included in the trailer). It requires some muscle to get them into place. Overall great experience

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  Timothy Hayes

  1.0

  My family moved from Missouri to the east coast in June 2021. We contacted ABF to help with the move, and they contracted through UPack. We were quoted a price for them to deliver a truck to our home, transport it to our new home once we had filled it, then pick it up once we had emptied it. We were told that it would take 5-7 business days to deliver it once it was picked up from our old home. We agreed and the truck was delivered on Friday, June 11. Because they do not transport on the weekends, we had the truck over the weekend at no extra charge, which was nice. We filled the truck over the weekend and called them to pick it up. They said they would do so on Monday, June 14, and that it would be delivered to our new home in 5-7 business days, which was from Monday, June 21-Wednesday, June 23. They picked it up as scheduled, and our new employer paid more than half of the cost up front as part of our relocation expenses. When we did not hear anything from them by Monday, June 21, my wife called to check on the progress of the truck. We were told that they were waiting for a truck to go our way and that they would call us as soon as our truck arrived in their Savannah location to set up a delivery date. By Wednesday (June 23), we still had not heard anything, so we called again. We were told that the truck had not yet arrived in Savannah, but it should arrive the next day and that they would contact us Thursday to schedule a delivery date, which would most likely be on Friday. When we did not hear from them by Thursday afternoon (June 24), my wife checked the online tracker and discovered that the truck was indeed in Savannah, and it noted that they were waiting for us to contact them. When we did so, we were told that they had already filled their delivery schedule for Friday, so our delivery could not be made until Monday, June 28. By this point, we were frustrated and angry at the delay. However, the representative refused to schedule any sort of delivery until we paid the balance on the account. Because of the delays, I was not inclined to trust that they would keep their word once they had the full amount of the payment, but I had no choice but to pay. I inquired about a discount and was told that they offered a $50 per day late discount, but that it would be taken off after we had paid. I asked to speak to a supervisor, and was told that the supervisor would have to call us back. We waited for more than an hour for that call, and decided to call back. I spoke with someone who was, I believe, a dispatch manager. He agreed that our frustrations were warranted, but explained that he could not schedule the delivery for Friday because his drivers would be over the legally allowed restrictions. He was more concerned about our frustrations than the last representative, so we arranged to make the payment with him. At that time, we discovered that there had already been a $250 discount applied to the cost. The manager then scheduled our delivery for Monday, June 28, promising that he would do his best to ensure the delivery was made by noon. We heard nothing by noon on Monday, June 28. I called back again in the early afternoon and was assured that the delivery was still scheduled for that day, but there were no notes about a delivery by noon. By dinner we still had no truck, so my wife called again. They assured us that the truck would be delivered that night. Finally, around 8pm, the driver arrived during a thunderstorm to deliver the truck. Many of our items were damaged, but by that point, we didn't want to deal with anyone in their company and simply threw away items and replaced as necessary. We finished with the truck and called them on Thursday, July 1. The driver came to get the truck the same evening. The drivers on both ends were fantastic, professional, and friendly. We were disappointed with our experience and felt that they repeatedly failed to deliver on what they had promised. We will not be using Upack's service again.

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  Kevin Murray

  5.0

  Out of all the moving pods and trailers I researched UPACK was the cheapest for my northern Illinois to southern Georgia move. My trailer arrived at my new home a week earlier than the estimated arrival date they gave me too. Customer service and drivers were extremely friendly and helpful also.

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