U-Pack
Bagby, Austin, TX

U-Pack Reviews

4.2 stars based on 72 reviews

Featured Comments:

• M

  MJ LR

  5.0

  Recently utilized the ABF Trailer rental option for a move between Texas and Pennsylvania; everything went very smoothly. The equipment service was timely and efficient, the drivers were courteous and helpful, and the customer service agents were always responsive, well-informed, and very pleasant!! A huge advantage is that you only pay for the amount of space utilized in the trailer; no paying for unused space as with most all of the other container / pod services. I highly recommend using U-Pack / ABF for your next move; I know I will if I ever have to move again.

• R

  Randall Brownlee

  5.0

  Did a cross country move with them. Pretty much the most cost effective option for DIY moving based on the research I did. They were super flexible with the pickup/drop-offs and everyone I worked with at U-Pack and ABS (the delivery company) were extremely professional and provided excellent customer service. Recommend;

• D

  Deborah Mullet

  4.0

  U-Pack trailer is hands down the best pricing for a cross country move. The staff in Charlotte NC were very professional and helpful. I paid an extra amount of money to have a guaranteed delivery date so I could schedule local movers for the next day in Austin, Texas the next day. The trailer was delivered, but not the ramp. I was told the ramp would be delivered later in the day. I called at 4 PM to let the local office know the ramp was still not delivered. No answer and no way to leave a message. I then called the national number and the staff there were unable to contact the Austin office either. The national staff told me that I was not guaranteed a ramp. This makes the trailer delivery essentially useless without a ramp. Fortunately, the local movers I had engaged were able to provide their own ramp, but not every local moving company has a ramp since it’s typically provided with the truck. I was never contacted by the local office or the national office to follow up about my phone calls regarding the ramp. U-Pack worked well for us in the end but other people should know that the ramp is apparently not guaranteed.

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