U-Pack
McClure, Fort Smith, AR

U-Pack Reviews

3 stars based on 6 reviews

Featured Comments:

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  Teresa Flusche

  1.0

  This is a terrible moving company! Their supposedly “insured” driver ran off of the highway with my load of personal possessions causing numerous pieces of furniture, pottery, dishes etc to shatter. The damage was so extreme that items were broken all throughout the entire load. I took photos of the extensive damage and immediately contacted U-Pack. They sent out some type of Adjustor who simply downplayed the damage. Even with all of my proof U-Pack refused to compensate me for my significant loss and they took no responsibility for their driver. Their supposed insurance is not worth the paper it’s written on!

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  Shannon Speake

  5.0

  We were very happy we used UPack. We liked the flexibility on the trailer usage space. They arrived as scheduled and were able to pick up quickly when we were done (even managed to squeeze us in before the weekend). It was always easy to get ahold of them when i called.

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  Veronica

  5.0

  Outstanding company and one of the few companies who does an excellent job of treating customers like they would want to be treated. I have used them twice. First time everything was frictionless, no challenges or concerns. It was rather easy. So decided to try them again. Second time wasn’t as smooth. However a company is defined by how they recover from service failures and U-Pack was excellent in this area. Most companies you have to chase them down and solve your own problem. U-Pack did the opposite. They were chasing me down, calling, being very transparent. Meredith, Amber and Joe really wanted to help. All three of them did what few companies do well, which was empathy. Whatever they could do to make this right they did. They kept their brand promise, in a genuine way, and gained both my confidence and trust. I move once a year and have used everyone from full service to do-it yourself. The moving industry is in desperate need of innovation. However I think U-Pack is leading the charge. I trust this company and would highly recommend. They have the full service moving companies beat in so many ways.

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