U-Pack
Speigner, Dothan, AL

U-Pack Reviews

3.4 stars based on 5 reviews

Featured Comments:

• M

  Madalinn Klein

  1.0

  If I could give them zero stars I would. We moved across country and went with this company because they guaranteed our stuff would be at our house before Christmas. We moved from WA to Enterprise this last week, our trailer was packed and on the road by the morning of the 8th, we were told it would be delivered on the 21st, just checked the location and called and confirmed our trailer is in Dothan, but they can’t deliver it till the 28th. We will now not only spend our daughters first Christmas sleeping on the floor, but she will not have any of her presents or Christmas decorations. We understand that holidays and weather interfere with deliveries and travel, but to have our entire house worth of stuff only 45 minutes away and not being able to have it for another week is just unacceptable. I will never use this company again.

• K

  Kelsie Smith

  1.0

  We had our trailer picked up 7/21 and an estimated delivery date of 8/3 - 8/5. After calling repeatedly over the last week they finally got our shipment to the local station this morning. We called and they can’t deliver until next Tuesday!!! That is 2 weeks after the estimated time! We are losing money fast having to buy things we need that should have been delivered last week! We just moved 2800 miles and you have made this a nightmare. Don’t use U-Pack under ANY circumstances!

• K

  Kayse McGough

  5.0

  Upack is an amazing company. I had to move 900 miles for a job. The movers I scheduled in February (a different company) to pick my things up at the end of June didn't show, and made it evident that they had no plans to pick up my things. I moved everything into a storage unit and left, because I had to get to my destination by a specific time. I ended up calling Upack and they got a Upack pod to me two weeks later. They set me up with local movers who were able to load the pod for me (since I couldn't be there). I had to have the POD dropped off, packed, and picked up right away because it was a private storage facility, and the Upack distributors made it happen. Everything worked like clockwork. They anticipated 6-8 business days to get my things to me (which seemed super reasonable to me). It took them only 3 days to have my stuff to my door. I opened the Upack and everything was packed safely. I've unloaded everything and nothing has been damaged or broken. This is the best experience I've ever had with any moving company. Needless to say, the next time I have to move I will for sure be calling Upack. I would recommend this company to anyone who wants their goods safely transported to their destination. They had excellent customer service on all fronts. I was incredibly impressed!

More reviews (1)