Undergrads Moving | Movers Charlotte NC
Dilworth, Charlotte, NC

Undergrads Moving | Movers Charlotte NC Reviews

4.9 stars based on 416 reviews

Featured Comments:

• M

  Madalyn Twist

  5.0

  William M. & Ryan H. were so helpful in my move yesterday! They arrived on time, worked fast & efficiently, and were very friendly! I was moving out of my 3rd floor apartment and they made sure to handle everything carefully around all the stairs. When unloading, they made sure to put all my boxes and furniture in the corresponding bedrooms to make unpacking easier. They were a great team and made my move easy & fast. I would definitely recommend!

• A

  Ameya Jalihal

  5.0

  Josh and Cameron were excellent helpers. They arrived on time, were extremely efficient with loading the truck. They were prompt and responsive when I gave them directions about my boxes. The entire move was complete within an hour and a half including a 15 minute commute and a 10 minute wait at the apartment office. Overall, they were extremely professional, friendly and confident. I highly recommend Undergrads moving and wish Josh and Cameron all the best!

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  Response from the owner

  Hey Ameya, thank you so much for taking your time to write this review. I am glad to hear the move went so smoothly. If you ever need help again in the future, just give us a call!

• E

  ELLEN CURRY

  1.0

  Aweful conpany. I received their service and from first glance it was great! The guys were quick when they got started then when they left all hell broke loose. They left half of my stuff in the halls of my 3 floor apartment behind the elevator so if i had not walked back in after seeing them off i would have left tables and chairs on the bottom floor and a slew of boxes on the top floor. I called to complain because i was so furious that they would not only leave my stuff out there but they said it wasnt any room left in the truck.. aftrr moving my huge headboard it was AMPLE space in the truck for the rest of my things. They broke a dresser that was brand new. The agent who i called seemed like she was kind and willing to assist and she sent another crew out because i was going to pass out from being screwed over and trying to fix the work that the first two guys had slopped over. Mind you i have heart failure and being out in the sun is aweful for me which is the reason for hiring someone to do the work. The second crew came back and they sort-of did better. They were able to get 99% of the stuff the first crew said they couldnt get in the truck inside. I was very proud of the work. I felt like they came back and did their thing. Mind you between the 2 crews 12 hours of my day was gone. But the work was finally done and it was time to rest. The next day I called back customer sevice and got half decent service from one of the owners i believe his name was Mark. After convincing him that I paid for one of his crewman to sit in my parking lot while he waited for another worker to come out because the one assigned was no longer available (which i did not get a call for at all) the rental agency was delayed with my truck so him chillin in the parkinglot to wait was not a big deal until he presented me with a bill. After an hour of talking to him he was able to refund the money for the parkinglot chill zone BUT not my dresser. So off we go to the other side of the country! I get back and my NEW tv stand was in pieces because crew#2 thought it was a grand idea to put it on top of an empty laundry basket(check the pictures) instead of the 16 feet of floor they had available to them. My brand new bed had been scratched up something aweful my TVs were laid down with things packed on top of them! And so much more mess as we unloaded this truck. I called back and spoke to the nice agent who helped me the first time... maybe she was over me because I did NOT get the same service I got before. As i vented about my issue she just put the other owner on the line who was AWEFUL! i tried explaining ehat happened and he told me that he refuses to listen to me and if there is nothing else..have a good day. I was appalled! He said you didnt have blankets and you didnt have a big enough truck! Really? Because in the pictures are nothing but blankets! As you can see there is a TV stand on TOP of an empty laundry basket!! How does that work! How do you destroy my things I pay you my hard earned money and you refuse to talk to me. This is how you run a business. Wow. The guy who sat in my parkinglot had over 200 moves under his belt. The replacement had less than 10. I cant be mad at the new guy. He actually came back to assist because he knew it wasnt right (his words not mine!)Things and even money can always be replaced but time and great customer experience can Not. My experience is very tainted with this company and just like every one else I chose them because of the 5 stars but that is not the service that I got from the movers all the way to the owners. Check out the pictures they speak for themselves! The first and second crew!

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