Veterans Moving Service
Grandview, Phoenix, AZ

Veterans Moving Service Reviews

4.4 stars based on 39 reviews

Featured Comments:

• B

  B Preciado

  5.0

  DEFINITELY WOULD RECOMMEND. These guys are AMAZING! Great price, on time, hard working. We had an unusual “project” to move a couple of very heavy and large antique doors… and they managed to schedule us within 48 hours. So grateful!

• K

  Keith Bacon

  5.0

  Showed up prepared took great care of the furniture, knowledgeable courteous understanding polite just the best crew for the job

• N

  Nicholas Trandai

  3.0

  This business was responsive and was able to make a prompt booking for the next day after I called. They accept many forms of payment which is convenient. I forewarn customers to ensure you have mutual clarity of the performed start and end time for the provided services. When my service was completed I was charged for 2.5 hours plus tip despite the performance being just a few minutes over 2 hours by my watch. Without rebuttal I paid what was requested as a form of generosity. I don't know whether it was a genuine miscalculation by the owner Tony or if customers are charged for an additional whole half-hour if the time exceeds just by a second. An automatic tip was included in the charge. My advice to customers is to avoid potential gray area and set a mutual timer with the movers so that there is clarity in the final charge.

  ---

  Response from the owner

  It was great to speak to you Nick about this review that had us scratching our heads. We are glad we were able to assist you last minute. After our discussion you now understand the charges of your move and realize we have no gray areas for half hour Increments. Everything is laid out on our website regarding charges you incurred and we discussed these prior to your booking. As with any kind of contractor, if you question the charges, immediately address them before payment! If this had been done we would be responding to a better review than ☆☆☆. To the readers of this review, we explained to Nick that the charges are $188 for 2hrs which includes $10 trip charge, $40 traverse charge and he had us help move the truck to a safe spot after his move was completed to assist in getting his motorcycle out of the truck. Assisting him with the motorcycle had set him over 2hrs by 15 minutes NOT " seconds ", incurring the additional 1/2hr charge of $44.50. Total job cost was $272.50. Nick assumed the trip charge and traverse fee was a tip we added on. WE NEVER ADD TIPS ONTO ORDERS!! Tips are a customers choice!! WE NEVER HAVE ANY HIDDEN FEES!! We try to keep our rates low for customers, which keeps our Veterans working. PLEASE ask questions if you have any before leaving a review like this, which only hurts us and our Veterans.

More reviews (2)