Wayne and Family Moving LLC
74, Cincinnati, OH

Wayne and Family Moving LLC Reviews

3.4 stars based on 10 reviews

Featured Comments:

• V

  Veronica Webber

  1.0

  Would not recommend this moving company to no one. 3 movers came to move my mom's stuff. It took them 3hrs to unload a 2 bedroom apartment. While unloading they broke a piece off of curio cabinet. They said they would have it fixed.When we got to storage we asked them to unload a refrigerator last do we could sell it and to pack everything away from the doors. What do they do they packed the refrigerator in the very back and stacked everything up to the doors.Guys were not very professional at all. We got back to storage I told them we need the refrigerator up front and they didn't bother to move it for us. The guys went to bathroom at storage unit and was complaining that they didn't want to move refrigerator.They spent more time in the bathroom than moving. They also buried the broken curio cabinet in the back.We called to complain and they sent Wayne Sr out on Sat to move things around to injury refrigerator and curio cabinet that he was supposed to of fixed. He said that it should of never happened and the guy that was packing storage unit had never done it before. We talked to Wayne Jr he said they would fix cabinet and give us some money back. Wayne Sr left Sat without the piece to fix and no money back. We have been trying to call for 2 weeks and no body will return phone calls. And when they were out fixing storage some of my furniture was all scratched up. All they wont make it right. Do not use them they will tear up stuff and do nothing about it.

• J

  Jelena Arandjelovic

  5.0

  We moved in August from KY to IL, and we chose Wayne & Family Moving LLC because they are family company, and we heard only good words about them. We didn't regret. Wayne Junior came to our apartment to look how much goods we have for moving and to provide an estimate. He gave to us his estimate based on the total weight of our goods. He gave to us normal and reasonable price. We had to move for one day from Alexandria KY to Bensenville IL, so we had to start early with loading our furniture. We were afraid that Wayne's guys would not make it, but we were wrong. They showed up early in the morning, they loaded our furniture for two bedroom apartment within one hour. My husband and me had already packed almost everything except large pieces, so they had just to load. The same day, late afternoon we had our furniture in Bensenville IL unloaded. Guys unloaded our furniture and everything was in good condition. I have to tell you that we have a lot of glass, but nothing was broken. There were no additional charges, no hidden fees - nothing. Simply the price we were told by Wayne was the total price. And yes, we did tip the guys but they had really deserved and earned it. They did excellent job. We hereby want to say thank you Wayne and to his great guys who made our moving less stressful. Particularly we want to thank to Calvin, Stephen, Eric and Wayne. Thank you guys for everything, and we would and we will recommend you to all our friends. Jelena and Dragan Arandelovic

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  Response from the owner

  Hi Jalena! Thank you so much for your kind review. We appreciate the feedback and wish you and your family all the best! Let us know if you or your loved ones ever need help again! Also, let's connect on Facebook! @WayneAndFamilyMovingServices

• J

  Janelle Reed

  1.0

  DO NOT USE THIS COMPANY!!! In June, we contracted with H Johnson moving and storage. We sold our home in NKY and were moving back across the river to Cincinnati. There were a couple months in between selling and our new home being ready. Between June and August, H Johnson was purchased by Wayne and Family moving company. I still made all arrangements with H Johnson as if ownership had remained the same. The major issues occurred on the move into our new home on August 11th. I had contacted H Johnson earlier in the week and confirmed that we were closing on the morning of the 11th and the truck could arrive around Noon. They agreed and also noted that the home was new construction and said they would have the guys brings extra pads to protect my home. They asked me to call after closing, which I did, and they arrived just before Noon. The crew that arrived was less than professional. They didn't put pads down to protect my new flooring or hardwood finished steps to the 2nd floor. The crew kept smoking and playing on cell phones, complaining about my "heavy" furniture. My husband and I bought them whatever they requested from Penn Station lunch with dessert and had drinks for them all day. One mover even asked me if he could have my baby crib mattress!!! I was shocked and gave it to him because his story led me to realize he needed it more than me. Things really took a turn for the worst around 5:30pm. The head mover told me that I was going to have to pay now, that the 2nd truck with furniture on it would arrive any moment and that they weren't going to charge me any additional hourly rate. My biggest mistake was agreeing to this. I reviewed the charges, 13 hours!! Claimed they loaded 4 hours the night before, and started charging me from 7:30am, they didn't arrive until Noon. Again, I didn't want to, but I paid. Considering when they moved us out, they disassembled all the furniture, but didn't assemble anything and we were still missing a lot of furniture and were charged for 13 hours, I only saw them work for 5. Three of the four movers left. One stayed behind to wait for the 2nd truck to arrive. About 10 minutes later, the remaining mover says there is an issue with the truck. To quote him "it's been put out of service." My husband is instantly upset and said this is bad. I was pushing the mover to get more details. He said we could get our furniture on Monday. I looked around and realized it was our nice dining room furniture, patio set, bed frames, small desk, shelving, etc. The mover ended up agreeing to go pick up the bed frames so we could put the beds together. He came back 2.5 hours later. We thought maybe he decided not to come. The moving truck was involved in an accident. He said the truck was rear ended, with my furniture on the truck, and had trouble getting the doors open. Later we discovered the moving truck caused a 3-car accident on the interstate and he was the 3rd truck (not rear ended). All 3 vehicles were towed. I still don't have my dining room furniture, the buffet and hutch were destroyed. My dining table was destroyed, it actually collapsed and broke last week. They never found the base to my wine bar either. My cast aluminum patio set was seriously damaged. My home was damaged. And almost every piece of furniture they did deliver off the first truck was also damaged. Over the past 3 months, I've spent countless hours getting estimates on damage repairs for my home, my furniture and replacement costs. The moving vehicle in the accident is owned by Wayne & Family. H Johnson/Wayne & Family is not cooperating with the insurance companies. They even went as far as to say that I didn't pay, and I have proof that I did. I just want to be compensated for damages they incurred to my home and personal furniture. I paid for a professional service and they failed. Damages total approximately $11,000 for replacement costs and repairs. It's been more than 3 months and the issue is not resolved

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