William HH Johnson Moving & Storage
Louisville, Frankfort, KY

William HH Johnson Moving & Storage Reviews

4.3 stars based on 11 reviews

Featured Comments:

• M

  Michelle Wiglesworth

  1.0

  DO NOT HIRE WILLIAM HH JOHNSON MOVING!! We called to receive a quote for a hot tub move in Lexington. After an explanation of pick up and drop off locations, we were told we would receive a call back after Jason, the owner, could determine how many men were needed for the job. We were quoted five men, and an estimated one hour move (locations were 1.2 miles apart) totaling $645.00. The ONLY additional charge would be if it took Ionger then one hour to move between the locations. We booked the move, arranged to have the electrician and owners of the property at the pickup location. When no one called at the estimated time of move I called, left two messages. No one returned the call. When we did reach the office we were informed the movers were on the way and she had made a mistake in the quote and it was actually going to be $905.00. We asked to speak to the owner and we were told we could cancel the team but a decision was needed quickly, as they were already in Versailles and would be there soon. First, I was quoted $645.00 and booked the move based on that quote. As business owners, we know how important honesty and integrity are. If we make a mistake we fix it! Baiting and switching is wrong, changing the price on the move day ON THE WAY there is 100% wrong. If the hot tub did not need to be moved the exact day and time we had arranged, we would have canceled them in a second. Jason, the owner had the opportunity to make things right and did not. My final bill was $975.00 for a 12.15- 2:00 move in Lexington, KY. Save yourself the trouble and avoid calling William HH Johnson.

• J

  J Mondy

  1.0

  We hired William HH Johnson for a move in January 2022. Took FAR longer than quoted, nearly twice as long, costing nearly twice what they quoted. Further, they damaged several items and refuse to cover them, even with the additional insurance we purchased from them. Avoid at all costs!

• B

  Bobbie Warner

  5.0

  This business has been a staple of Frankfort since 1974. It is a Christian Family faith based business and has remained in the same family through all the many years. Great customer service is their #1 top priority. Trust worthy employees which is very important to us all! They have many levels of service from the smallest of jobs of moving to the complete packing, loading and unloading into your new home. I have never been disappointed by them and would recommend to anyone. Will never move myself as long as Johnson Moving is around to take the work and worry out of what we all dread doing. Thanks Johnson Moving for your great work everytime!! 😊😊

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