Williams Transfer & Storage Co
President, Tupelo, MS

Williams Transfer & Storage Co Reviews

3.6 stars based on 40 reviews

Featured Comments:

• D

  Don’t mess With me

  1.0

  This is the worst company I’ve ever had any experience with in any sector of business. We have moved many times across country and have never had any damage. Rugs were stuffed into boxes instead of being rolled. The coup de grace is that a lamp was bent to fit the box as pictured below . The damages exceeded $125,000. The move was fraught with fraudulent procedures.

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  Response from the owner

  Our goal is to provide an excellent moving experience for all our customers. We're very disappointed that you were dissatisfied with your move. We'll be reviewing your feedback with all parties involved to demonstrate what we could've done better.

• J

  J Skinner

  2.0

  We had a bad experience with Williams Transfer/United Moving. I'll concede that all service-based companies are having a hard time finding dependable workers right now, so I'll try and be as fair as possible with that in mind. We moved from Memphis to St. Louis in June. The gentleman who performed our walkthrough and prepared our quote was professional and helpful. The quoted price was higher than I expected, but we decided to go with them anyway because we figured United was a large, reputable company that would take good care of us. The real trouble started on the day of the move. There we were, all packed and ready to go when, at 8:30 am, I get a call informing me that we won't be moving that day after all. Apparently, Williams didn't have enough workers to perform the job. We had already arranged for childcare for the day, a hotel room for the evening, and doggie daycare in anticipation of a full day of packing. Instead, we had to scramble to move everything back a day. I've asked repeatedly for some sort of compensation for the extra expenses we incurred, but Williams has ignored my requests despite initially promising to "make it right." Anyway, they did show up the following day, and the moving team was ROUGH. They left significant scratches on my wood floors in three different places with their wheeled dollies, and they tracked crushed red berries all over my carpets. I followed behind them all day, trying to conceal scratches and clean carpets. We were told that our stuff would likely be delivered to St. Louis (only 4.5 hours away) within a couple of days. Once again, however, they didn't have enough workers to drive the truck and unload, so we ended up without our stuff for 9 days, having to crash at my in-laws the entire time with a dog and two young children, and essentially wasting the time that we were off work and planning to unpack/settle into our new house. Technically, however, Williams/United made their contractual delivery commitment so, again, we received no compensation. Even worse, the "customer move coordinator" spent most of the 9 days avoiding us and refusing to answer my calls, leaving us up in the air until the very few hours before the delivery arrived. The unload team (local to St. Louis) was actually fantastic, but the load team had damaged several pieces of our furniture, including our antique dining room set. The unload team was appalled at the way the trailer had been loaded -- we saw them pointing and shaking their heads multiple times as stuff came off the truck. I went through the claims process with United and received a settlement check for the damage, but it still doesn't excuse the all-around negligence exhibited by Williams and their loaders. In the end, I paid this company approximately $9000.00 out of my own pocket (and we did the packing ourselves and even moved several trailers of boxes on our own too), but the service was well below what we expected to receive.

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  Response from the owner

  We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review name. At your convenience, please call United Customer Care at 800-948-4885.

• B

  Brandi Shelby

  5.0

  Lovely people. I had someone come out and do a survey. What I paid for the move was a little under what I was quoted. I had a crew come out, pack and load. The driver that was delivering was delayed a day due to weather(Hurricane) but stayed in contact with me the entire time. Unloaded quickly. Overall wonderful people. If we ever move back I will be calling them.

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  Response from the owner

  Brandi, we're glad to hear everything went well and you were pleased with your move (despite a hurricane). We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review.

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