1-800-PACK-RAT Moving and Storage
Center, Chesapeake, VA

1-800-PACK-RAT Moving and Storage Reviews

3.1 stars based on 53 reviews

Featured Comments:

• C

  Carpenter Peggy

  5.0

  I chose this company after searching online for various moving companies. I’ve had negative experiences with companies in the past and didn’t want to have that again. I wasn’t disappointed with my decision. When I called the company, the representative was very helpful and explained everything clearly, and they were also very responsive with emails. The two individuals that helped with my move were outstanding. They were on time, they were both friendly and very professional, and they were cordial throughout the entire move.

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  Response from the owner

  Thank you for posting your positive review. At 1-800-PACKRAT, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. We look forward to welcoming you back soon.

• W

  Will Murphy

  1.0

  Military friendly? Absolutely not. I placed my order on 7/6 and was promised a top quality experience. I paid extra for the guaranteed delivery dates and expedited shipping. Containers were scheduled to be delivered on 7/14 (made sure to have a leave day put in to be there) and I was NEVER contacted by pack rat. I had to call multiple times throughout the day to constantly be put on hold and be told “the driver has not updated your ETA but they will be there. They have until 10pm to finish deliveries.” Well 10 pm came and went and as you can see by the pictures, no containers. It is now 7/15 and I even went to the local facility. Only 2 drivers were actually there and neither had me on their delivery schedule for today. I was then told by the driver “we should be able to get to you by Saturday.” 3 days late! I ordered x 1 16ft and x1 8ft container and was then told that they dont even have any 8ft containers! I am beyond livid and am at the point that i will most likely be contacting the BBB. I am literally on hold as I type this (it’s been 40 minutes). This has literally been the worst moving experience I have had over the past 10 years in the military and would never recommend this company to any service member. UPDATE!!!! After literally going to the physical place where the pods are stored and the drivers are, I managed to get my pods a day late. Only a day late, no big deal right? Well it’s now the day of pick up and guess what’s still in my driveway? My glorious pods! You guessed it!! Called multiple times to see when they might get picked up to get the exact same runaround that I got for getting them delivered. Again, they have until 10pm to pick them up. I live in a condo and the driver has to use other peoples driveways to get the pods which means I’ll be having to ask my neighbors to potentially move their cars at 10pm. It’s now almost 7pm and I have very little faith that they will be picked up today. I honest to god can not stand this. How can a company stay in business and treat customers like this? If I could give negative stars I absolutely would. I will be talking to military house hold goods, seeing as they are the ones that recommended this company, to ensure that they are taken off the recommendation list.

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  Response from the owner

  We sincerely apologize for the delays and inconvenience caused by the mechanical difficulties. A credit towards the customer's move cost has been processed.

• 7

  7573774399 Smith

  3.0

  It's 10:52 pm and I'm still waiting for my container. Supposed to be delivered today. No one to call. It's "after hours". Service in Alabama was great. Trying to get my stuff from Chesapeake to Norfolk, a thirty minute ride, at best. Not so much. Will change rating if they get here tonight So today I find out the location is having mechanical problems. That's all I needed to know. The operators that run customer service are amazing.

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  Response from the owner

  Ms. Smith, we are sorry for the lack of communication throughout this section of your move. We're happy to hear our customer service team could assist you. We are looking into more information in regards to your delivery and the rescheduling that occurred. A member of our Resolution Team will reach out as soon as we know more on this.

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