Academy Van & Storage Co
Alabama, Norfolk, VA

Academy Van & Storage Co Reviews

4 stars based on 19 reviews

Featured Comments:

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  Brad Pendock

  5.0

  Everyone was on time and ahead of schedule.The packing team was gentle with our stuff and efficient. The moving crew had great work ethic and did excellent work at my house. I was very pleased with all of their performance and care. This was the best moving company we have had in our many years in the military. Thank You! Hopefully the delivery goes just as smoothly.

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  Amy Hutchings

  2.0

  Driver and movers on site were amazingly good. Communicative, efficient, and willing to go above and beyond. The desk jockeys were simply awful to work with though and made this the worst of six successive Navy moves for me. 1. Was given a move date literally the day before delivery, and after repeated emails from me over weeks requesting an expected delivery date. Thank God I kept the emails so I could get last minute support from my CoC. 2. The "manager," unable to see the logistics, set irrational limitations on simple services freely offered by the driver and movers within hours of their arrival, the refusal of which cost me in increased time and their own company in increased labor. Apparently, the refusal was an act of spite because they felt underpaid in the updated contract. 3. After we finally got everything done the hard way anyway, the poor driver was required to have me contact a "dispatcher" to verify verbally that my possessions were delivered. I had already signed all the standard moving paperwork with no discrepancies, so apparently they don't trust their drivers? She was needlessly and aggressively rude and pedantic with me, so I can only imagine how drivers are treated. It really is a shame, because the folks doing the work were awesome. Very professional, neat, quick, and friendly. The company operated like a division where the blueshirts have outstanding level of knowledge and work ethic, but the khaki can't tie their own shoes and don't understand their own instructions, yet they try to micromanage processes and procedures anyway. Then they get frustrated at what is functionally their own failure to either develop in rate knowledge or listen to SMEs.

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  Jacqueline Hicks

  5.0

  We moved back to the states after being stationed overseas, this company was AWESOME! I cannot speak highly enough the office contacted us as soon as our shipment arrived and the crew that unloaded our stuff was amazing, super efficient and friendly. We highly recommend.

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