Amen Movers
Hambright, Huntersville, NC

Amen Movers Reviews

2.1 stars based on 11 reviews

Featured Comments:

• J

  Jennifer Hraczo

  1.0

  Unethical company owner We had been loyal customers of Amen Movers but this last move was fraught with issues. At the top of our list is the fact that the movers were not following proper protocol and backed the moving truck into our car. Lloyd (the owner) doesn't have proper insurance but instead is using insurance through Budget Rental trucks where he rents all of his moving trucks. Lloyd was uncooperative in providing all the information that Budget required to file a claim. After having to jump through tons of hoops to get the claim filed without Lloyd's assistance, Lloyd lied to the claims adjuster about what happened during the accident resulting in our claim being denied. He told the claims adjuster that the moving truck did not back into our car but instead we drove our car into the moving truck?! I'm not sure how anyone would willing drive their car into a truck however since our stories did not match the claims adjuster said there was nothing they could do. When we called Lloyd to further discuss the issue he never answered or returned our multiple calls and texts. If you read previous reviews on this company this seems to be his way of 'handling' any issues his customers have, just ignoring them until they go away instead of being an upstanding citizen and taking responsibility for his company and workers' actions. On top of this, we had several issues with our actual move as well. To start off, the movers showed up late and reeked of weed. I don't really care if you smoke weed, but when I'm paying you hourly and you're doing something that slows down your performance then I see that as an issue. All furniture is supposed to be wrapped so it's not damaged and doesn't get dirty during the move, this did not happen. We had some wood stairs that were not properly wrapped and ended up very scratched. Also we have white dining room chairs and a banquette that were not wrapped and got dirty during the move. As a result of this one of our movers left for about an hour to go somewhere to purchase cleaning supplies. We were still charged for the hour he was gone and not working! During the guys lunch break one of the movers tried to sell us some Gucci belts and shirts that he sells on the side, I did not think that was very professional. They also underestimated our job and didn't bring a large enough truck to fit everything in one trip. Again, when you're paying by the hour this makes a big difference. Since we finished so late my husband had to get up early the next day to meet the movers at our old house so they could move everything else that wasn't brought on the first trip. Finally, they don't take credit cards and all checks or Venmo payments go straight to Lloyd the owner instead of being made out to the company...sounds like tax evasion to me. Stay away from this company, they will not take responsibility if you have any issues!

• J

  Justin Hraczo

  1.0

  Movers backed into car with pregnant wife in it. Mover stated he did not see the parked car while backing up. Had a conference call with Lloyd, the owner, and the person that hit us. It was determined that the mover was at fault and he did not follow policy by having another mover guide him. Lloyd does not have company insurance and relies on the rental trunk insurance. He told the rental company that both cars were moving , which is a lie, and denied any responsibility. Only use this company if you want a cheap move. The movers are good but smoke pot the entire move. I used to only use this company but will never call them again. I do not trust a straight up liar that tries to be a Christian company. Checks are made out to Lloyd instead of the company which is a little strange. I will be reporting to the bbb and irs.

• E

  Erin Cable

  1.0

  Amen Movers owner Lloyd Benson is definitely unethical, and I wish I had read more reviews before calling him. He gave a quote that was very reasonable and said that he was better than the competition and that God turned his life around and that I was going to be very pleased. His quote ended up being WAY off!! They needed a second truck, when he first said that he thought one would do the trick. During the job, when it was discovered they needed the second truck, Lloyd said it would cost me $583, and I agreed because I needed the job done. When the job was finished, the final bill was $1,400 more than the original quote, and I was told that it was all billable by the hours and that all moving companies work that way. When a second truck was needed, it took a long time to get the second truck there, and one of his guys backed out last minute, and he ran out of furniture pads way before the job was done so a lot of extra time was taken to try to compensate for no pads with creative tying off of furniture. Still some damage happened had could have been avoided if enough pads had been delivered like his workers were asking for. He had no remorse that his quote was so far off and was not willing to take anything off of the final bill, so his mistakes were completely at my expense, and no responsibility of his. I hope his workers end up working for a different company, because 3 of his workers were actually quite good, and apologized for the mismanagement of the job.

More reviews (2)