Beltmann Moving and Storage
Royal, Irving, TX

Beltmann Moving and Storage Reviews

3.4 stars based on 49 reviews

Featured Comments:

• 4

  4eyed4stringer

  1.0

  Beltmann did not keep up their end of the contract. broke lots of expensive furniture, understaffed the job, were two days late, and wouldn't communicate. Managers there refused to take communications and would not even provide forms for damage. Details below. 1. The job was scheduled for 4 days, but it lasted into the early hours of a sixth day. 2. Beltmann’s errors cost us an extra night of hotel expenses. 3. Because the crew didn’t load our items in one day and get the truck to a secure location for that night, the trailer had to be left unmanned at our home curb for two nights. Our items were left on the truck, exposed to potential theft, vehicle accidents, and weather (heavy rains and storms in the area that week). 4. As outlined above, damages were incurred to high value items because the crew packed the trailer inappropriately, and they were overworked and understaffed. 5. Our contract stated that our cost was not to exceed $X, but Beltmann ran the charges before the move was completed, leaving no time for evaluating if a reduction in price was warranted. Part of the contract states that we would get 5 men for 16 hours at $35 per hour. The duration scheduled was 4 days. We weren’t actually paying them per hour because it was a set price NOT TO EXCEED the given limit. But the point is that we didn’t get 5 people until they were already a day overtime. That overtime cost us personally in time, money, external risk to our property, and actual property damages from an exhausted and overworked crew. 6. Knowing that we have damages to our personal property, Beltmann has never provided a claims form. They have ceased communications altogether.

• R

  Robert Bennett

  1.0

  The crew who coordinated the move decided to add a $600 charge only after they had my goods and I was on my way to my next location. Leaving me with no choice but to pay it, meanwhile the two agents had 2 different stories on what was being charged and how much and neither had any idea the other was charging me until I mentioned it to the other. This entire process was a complete incompetence and an attempt to screw my family out of money we needed while keeping our things hostage. Would never use again.

• L

  Leigh Ann Lonneke

  1.0

  I would give zero stars if it were an option. Absolutely awful. Worse than I ever could have imagined. I wouldn't recommend Beltmann/North American to anyone. Crushed, smashed, torn, ripped boxes. 55 damaged or ruined items. Most expensive insurance did us almost no good. Absolutely no way to contact anyone over weekends. Doesn't matter if you're in the middle of an interstate move - nobody that can help in this huge national moving company is available on weekends. Unbelievable and unacceptable. Spent just shy of $10,000 to have our things moved and ended up with ruined, broken, smashed, damaged items including art purchased overseas and family heirlooms. No accountability - everyone points the finger at everyone else. It truly was a nightmare. The attached photos give a small sampling of the condition of the boxes and personal items as delivered. Almost $10K paid to North American and this is what we got. Unbelievably heartbreaking. Stay away from Beltmann/North American!

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