Big Door Storage
US-45, Eagle River, WI

Big Door Storage Reviews

3 stars based on 2 reviews

Featured Comments:

• M

  Marvin Radloff

  1.0

  10/01/2020 Dear Mr. Weber I need your help with this issue. We just yesterday were informed by by e-mail that our unit would be locked and our things sold, when in fact a check for payment for a full year of rent has been issued for payment but has not been cashed and we have not been able to ascertain whether or not the check is lost in the mail or if we are just being ignored by building management and yourself. Poorest customer service I have experienced in a very long time. Multiple phone calls attempting to contact the building owner have gone unanswered, even after several attempts on multiple occasions. No response whatsoever in 4 years about the possibility of electricity in my unit. 10/6/2020 Dear Mr. Weber, Thank you for the prompt resolution to my issue with your management company. In spite of what you may or may not believe to be the facts of my situation all has been resolved and hopefully won't happen again in the future.

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  Response from the owner

  We are not sure why you are staying this as you have spoke with the management company numerous times about your questions including multiple times today. The questions have been answered but you do not seem to accept the answers. As has been explained previously to you the reason you received a lock out notice was due to non payment. Messages were sent prior to the lock out notice advising you of the late payment status and you refused to pay for months. Customer service spoke with you on multiple occasions to get your late payment resolved. A check was just finally received but not for the correct amount. This has been explained to you and you simply need to get the balance due sent in. Customer service has done everything they can and the balance just needs to be paid.

• R

  Ryan Weber

  5.0

  This facility is very clean and secure. The online payments make it really simple to pay and you can set it up so the payments are automatic or use a credit card. Management is friendly and responsive.