Budget Truck Rental
Watson, St Louis, MO

Budget Truck Rental Reviews

3 stars based on 19 reviews

Featured Comments:

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  Dms Simpson

  5.0

  This location is doing the best they can with what they can get from corporate. Many of their issues are beyond their control. Corporate Budget/Avis need to get it together and support their contract locations better. They need to get all locations (especially the busy ones) the trucks and cars when requested, stop making excuses and stop sending all cars to the airport or to Chesterfield Airport. Corporate doesn’t play fair they play favorites, they need to realize how hard everyone is working for them! Their computer systems are beyond antiquated and it’s not the individual locations fault. The Avis/Budget computers don’t even communicate with each other. The steps they have to go through to rent customers cars is ridiculous and has nothing to do with the people behind the counter, it’s all corporate. How do I know this??? I rent cars every week and unfortunately Avis/Budget is our preferred vendor. It’s the same everywhere!

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  Paula Friborg

  1.0

  Reserved a 16 foot truck on the Budget website in Feb 2021 for a move in June 2021. Called Budget 800# in April, May and June to confirm. Each time my reservation was confirmed by customer service. Got a voicemail 48 hours prior to pick-up to see if I still wanted the truck. Called back to confirm yes I do. Was told no trucks are available. Contacted Budget customer service. The CS rep sent my issue to a supervisor for an escalation and I was called back within 30 minutes by supervisor that my reservation was cancelled by them due to lack of availability. I said this can’t be happening. I planned, confirmed three times. The supervisor said it is done. Cancelled. No assistance, no guidance and no support. I asked to speak to his supervisor and was hung up on. Called Frank’s to inform them my rental was cancelled without my consent and was told they had no inventory and could not help me. Was directed back to the original customer service line that cancelled me and hung up on me. BEWARE - you might have a reservation with Budget and be left without a way to move.

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  Polly Clarke

  4.0

  We rented a 12 ft truck about a week or so before our move. The night before our move about a half hour before they closed , they left me a voice mail that there were no 12 ft trucks available. They offered us a 16 ft truck for the same price. It truly worked out in our favor. Pickup up of the truck was kind of unorganized and took a while but overall not a bad experience.

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