Enterprise Truck Rental
Watson, St Louis, MO

Enterprise Truck Rental Reviews

4.1 stars based on 26 reviews

Featured Comments:

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  Nichole Drummonds

  5.0

  I have been doing business with Enterprise for many years and have rented for long periods of time.. sometimes months on end. They go above & beyond when a situation presents itself. They work with you on giving you the best price possible, especially if you are on an extended rental. One year I drove their cars more than my own. That year I gained the utmost respect for Enterprise, their policies & how they treat their customers! I will not rent from another company unless there is no other option. I'm never satisfied when I've rented elsewhere so I will pay extra if that is the case.. which typically isn't the case. Just recently our company was called out on an emergency by Homeland Securities to restore cellular communications services on the West Coast. Both company vehicles needed serviced to make that trip but there was no time to get that done. As well, we really needed to haul our trailer for these jobs, which makes everything a little more tricky! Renting a truck is easy, renting a truck where the company allows you to pull a trailer not so! That's where Enterprise Truck Rental came in & saved a lot of hassle of not having our trailer. Not only did they allow pulling of the trailer, they were the most reasonably priced on the rental itself! They were able to get the vehicle we needed in the timeframe we needed it in. Because we were in the middle of the pandemic, we handed our transaction outside. I appreciate the efforts of keeping all of us safe. I would highly recommend giving Enterprise a chance to earn your business and hope if you do, you are as satisfied as I have been all these years!

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  Response from the owner

  Thank you again for taking the time to let us know how we did. We hope you have a great day!-Christopher

• b

  benjy levin

  5.0

  We had a terrific experience! Renting a truck for towing was a new experience for us. We had a new RV and needed to tow it from St Louis to LA. With no experience and little knowledge we called Enterprise. Fortunately JAKE was patient, understood are needs and assured use that he would get the correct vehicle. He went above and beyond with researching and customer care. He made what could have been a daunting experience relatively easy!

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  Response from the owner

  Mr. Levin, thank you for your kind review; we are happy to pass along your comments to Jake and the Watson Road team. We hope to be of service to you again in the future. -Chris R.

• A

  Adam Janssen

  1.0

  This is the worst experience I have ever had with a rental company. First my rates started at 1300/ month for an f250 and 1500 a month for a f450. This was in Jan 2021. After returning 2 f250's and being promised another vehicle halfway thru my prepaid month they never supplied another vehicle. On top of this they promised a prorated refund but instead I got charged a new rate of 1700 on August 1st. and they refuse to acknowledge they overcharged me so yes I was upset. Next they came and towed my f450 which is our main tool truck for our company. It still had our fuel cell, tool boxes and tools inside. This was in mid - August and I have yet to get our equipment returned and they brought 6 police officers to help them. After showing the salesman Nick infront of the police my overcharged bank statements he stated that I could have fabricated them. So between not recieving my prorated return, one month where they charged me three times for one vehicle they never refunded, charging me in august for a non existant rental and the prorating of the f450 early repo, and down time from not having my tools, fuel cell, and tool truck this easily cost my company over $15,000 above what was agreed upon and the damage to our reputation for not being prepared for our projects is unmeasurable. This has been a nightmare and I will be seeking damages . I will keep you all posted but please do yourself a favor and find any other solution to your logistics needs than these guys at the Watson location in St. Louis. Nick and his crew are totally rude and almost intentionally are a suicide wish for your company if you rely on consistent billing and reliable transportation!

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  Response from the owner

  Adam Janssen, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M

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