United Van Lines Movers St. Louis
United, Fenton, MO

United Van Lines Movers St. Louis Reviews

4.5 stars based on 305 reviews

Featured Comments:

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  Leticia Martinez

  1.0

  Run away. Fast. Long story short I moved across the country. My property was completely damaged and as if that wasn’t bad enough it was also delayed. A picture is worth a thousand words right? Please check mine out. I would never ever use this company again. I would not recommend United Van Lines to anyone. They damaged over $3000 worth of my property. They offered a settlement of less than $300. This company is a joke. Save your money and your property. Go with someone else.

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  Response from the owner

  Leticia, we apologize for the difficulties you have experienced with your move. We understand you have already received a settlement offer for your filed claim. We do regret that your claim was not settled to your satisfaction. However, it was processed with the selected coverage per the signed agreement. Should you have any additional concerns, please continue to work with Chuck in United Van Lines Claims.

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  Paul Crownover

  1.0

  I have moved more times in my life than I can remember. I have never had such a nightmare experience with a moving company than I have with United Van Lines and its affiliates. From the person doing the estimate not listening to instructions from me to making commitments that were not honored, they are untrustworthy and have no concept of customer service, let alone caring for the property they are moving. Nearly every piece of furniture has been broken or damaged. Dealing with their insurance is a nightmare, and even escalating the issue (as this amount of damage is WAY beyond normal) to the Office of the President, you just end up getting the brushoff. If I had to choose between using United Van Line and leaving all my property behind, I would leave everything behind. Given the thousands of dollars of damage and the actual cost of the move, it would have been less expensive to buy all new furniture and household goods. AVOID AT ALL COSTS! Just a couple photos of some of the damage to very solid and expensive furniture:

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  Response from the owner

  Thank you for providing the feedback, Paul. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. We understand you were recently in contact with the Claims Department. Please reference the email to contact your Claims representative or call 800-325-9870 to discuss your claim.

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  Trucker Jay Aka Diesel

  1.0

  I didn't have anything moved by them but the drivers are reckless and dangerous. One of them ran me off the highway the other day. Very unprofessional!!! And she was speeding well over the posted speed limit. I wouldn't want them hauling my furniture any where!!!

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  Response from the owner

  Thank you for your feedback. For any further safety concerns, feel free to call 866-564-5463 at your convenience.

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