Mayflower Movers of St. Louis
Mayflower, Fenton, MO

Mayflower Movers of St. Louis Reviews

4.3 stars based on 146 reviews

Featured Comments:

• B

  Brad Kirby

  1.0

  First I would like to say that of all the people who work at Bond relocation, Kim Thompson is a sweet and genuinely caring person. However the rest of the organization does not seem to care one bit about he customer or damage to a customers goods or property. I have been dealing with Bond relocation for over 2 months regarding damage to walls, paint and stairs in my new home. We witnessed the damage with our own eyes as the delivery workers moved the furniture up the stairs. I have personally reached out to Bond more than 2 dozens times via phone and email and have gotten the run around every time. Being told the same thing over and over, we will look into this and get back with you ASAP, guess what ASAP never comes. I have heard the story over and over, we are down to 2 workers and such and such is out sick or so and so is out and we cant handle your issue at this time. Also did I mention that they were almost 2 weeks late delivering my shipment to start with . My entire family had to sleep on an air mattress and eat take out for almost 2 weeks and take our clothes we did have with us to a laundry matt while they held my good and clothes hostage due to not having a driver to deliver them. Guess what if you don't have a driver, don't take the job and charge me the 8,000 bucks. And to top it off damage 11 pieces of furniture in the loading or unloading of the move and then walk away like nothing was wrong. WORST company in the world to deal with. If you are ever approached by or call on your own a Mayflower sales rep named Rick Harris in Tupelo MS and attempt to hire Mayflower just know that it will be subbed out to a local company called Bond Relocation or Williams Transfer and Storage. I can tell you first hand don't waste your money using them as you will regret it. I am still fighting 2 claims that Mayflower is trying to not pay due to damage to property and Bond is not trying to repair the damage to a brand new house we moved into.

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  Response from the owner

  Our goal is to provide an excellent moving experience for all our customers. We are very disappointed that you were dissatisfied with the move and we will be reviewing your feedback with all people involved to demonstrate what we could have done better. Please continue working with Kim regarding your claims.

• J

  JUDY ARNOLD

  5.0

  My moving experience was wonderful. I would recommend Mayflower to everyone. My sales person was amazing along with the truck driver and all his staff. Time frames were all met as promised and my belongings were packed so well, delivered in perfect condition. I did have a vase that was scratched but does not affect my rating. I interviewed other companies and was so worried until I met Bill with Mayflower, he made me feel at ease about the move....everything Bill told me was exactly what happen. My truck driver, his wife and all his helpers were equally as amazing in making the move worry free.

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  Response from the owner

  Thanks for sharing your feedback, Judy. We’re happy to hear you had a great move. We’ll be sure to share your comments with Bill and the rest of the team. Our goal is to exceed our customers’ expectations on every move. We appreciate all the kind words and your recommendation of our company — our best form of advertising!

• G

  Gene Howell

  1.0

  Mayflower is great! They load some of your things on one truck and even if they have the space they will call for another truck to take the rest of your stuff. AND They will break your stuff and will not do anything to make things right.

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  Response from the owner

  We’re sorry to hear that you have some concerns however, we are unable to identify that you have filed a claim with us. At your convenience, please call Claims at 800-325-9870. We do support the use of arbitration offered by The American Moving and Storage Association as a fair way to resolve issues in the rare circumstance it is required. They would be happy to discuss setting it up if this is something you would like to pursue as well. Thank you.

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