UniGroup
Premier, Fenton, MO

UniGroup Reviews

3.5 stars based on 58 reviews

Featured Comments:

• r

  robert lorek

  1.0

  Military move from WY to KY. Loaded up on 8 Dec with a delivery date of 20 Dec. Its now 23 Dec and our household goods are still in WY. At this rate we may have our things by the second week of January. No Christmas decorations, furniture, beds, kitchen ware, clothes…none of it. The best part is they are only penalized $59 each day they are late. For a family of 5, not having their entire house, the compensation is $59 a day. Wonderful. Let’s see how much stuff is broken or lost whenever they decide to deliver it all. Way to take care of the military Unigroup.

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  Response from the owner

  Robert, we apologize for the delay. We know this can be frustrating and want to work to deliver your things as soon as possible. Please continue working with Brad if you have any further questions or concerns. You may also file and begin your delay claim with him by emailing him at [email protected]

• M

  Marc Hoban

  1.0

  This review is in relation to a cross-country move, from Denver CO to Baltimore MD, in October 2020. We waited until now to post a review, as we were hoping to have some resolution of the damages incurred. However, as of today, August 5th 2021, we are still waiting for resolution. We signed an agreement with Mayflower Moving company to carry out our full service move. As part of that agreement, we upgraded to (and paid for) the full replacement insurance option. *** A quick note: apparently, Mayflower subcontracts their pickup and delivery services, so you potentially will have multiple different people handling your belongings at different stages of the moves. In this case, the pickup was handled in Denver by Johnson Storage & Moving. Long story short, the move was a disaster. First off, the delivery was late by a day outside the delivery window. Not terrible, just a little annoying as we had a 5 day window to begin with. The issues were uncovered at delivery time - multiple boxes were crushed and carefully packed items in the boxes damaged. Some of the boxes were very strong wardrobe style boxes with the metal hanging bar at the top and even those were collapsed. Several furniture items (an armchair, an end table, a console table etc.) were damaged beyond use. An expensive Casper Wave mattress (which was bagged) somehow got water damage that was resulting in mold spots, as well as what looked like dirty boot prints. Something similar occurred to a large, expensive area rug that had been professionally cleaned and wrapped prior to the move, We discovered after the pickup, that the items were unloaded from the truck and repacked into wooden moving pods at a different site. We suspect (but cannot prove) that this is where the damages happened. The damage is consistent with a crushing blow. Either something dropped onto them, or the items were themselves dropped from a height. Obviously, items were left out where the ground was also wet. In Baltimore, the delivery itself was horrendous, and that is not even included the physical damages. The team leader was incredibly aggressive to the point that we wondered if we needed to have him removed. He argued vehemently with the building management, refusing to wear a mask. The team damaged hallway walls, damaged apartment walls, dropped everything in the living room, were refusing to do setup of larger items (per the full service agreement we had paid for). A lot of items were left in the hallway for us to move. They basically just dropped things in the living room (left the coffee table standing on one end) and it was only when we insisted that they put the larger items (Couch, beds etc.) in the places they needed to be. We immediately contacted Mayflower and the Denver local representative. The Denver office arranged for $100 reimbursement for the single day delay. We were then instructed to file a claim through their corporate claims team. The immediate offer was $500; however as estimated damages were closer to $4500, we declined that and proceeded to file a claim. This claim went to Claims Team 2 at Unigroup. Since October, this claims team has been incredibly incompetent. They have lost the photos sent multiple times, they have lost paperwork. They seemed to be unaware that we had full value replacement coverage, and for example offered $150 in compensation for a $2500 mattress, even when they acknowledged that it was damaged. They only assessed a small fraction of the damaged items, even though the local assessor took pictures of everything and documented everything. As a result, the assessor had to come back and do it all over again. To date, they have offered only $525 in compensation, just $25 more than their default offer to 'make it go away'. They completely ignore emails. If you call, you will get someone who quite frankly sounds like they hate their job and by extension, you. We can get absolutely nowhere. At this point, it's difficult to believe that they are quite this incompetent - it seems too deliberate, a ploy to get people to give up. Avoid!

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  Response from the owner

  Customer service and doing business with honesty and integrity are extremely important to us. We do support the use of arbitration as a fair way to resolve issues in the rare circumstance it is required. The Claims Team will be reaching out to you via email regarding the Arbitration program offered by the American Trucking Association.

• J

  John Jay

  1.0

  I am assisting an elderly client who had the misfortune of utilizing UniGroup. Unigroup truly deserves the terrible ratings they receive from their customers. Note that their positive reviews come from their own employees or contractors. Yelp doesn't allow them to game the rating system and UniGroup's rating on that site is close to zero. This company preys on elderly and vulnerable people by selling them expensive "full value protection" coverage and then denies their claims or makes low ball offers. Avoid them at all costs. Unigroup's residential brands include United Van lines and Mayflower. In response to UniGroup's comment, we have spent hours working with their teams trying to resolve my client's damage claims, but the response from UniGroup has been consistently miserable. I'd love to see a direct phone number to someone with decision making authority posted on this site, but that person's phone would be lit up for days. UniGroup's claim handling practices need to be investigated and congress needs to revisit the caps on damages currently in place for claims related to interstate moves.

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  Response from the owner

  We aim to deliver a premier moving experience. We’re sorry to hear about this and appreciate you taking the time to share this information. Please feel free to call either customer care department at 800-241-1321 or 800-948-4885. Please note we comply with the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA regulates the household moving industry to protect consumers. They have set rules and regulations to help protect you – as a shipper – from dishonest practices and unlawful charges. These regulations are officially published by the FMCSA and outlined for consumers in the Rights and Responsibilities and Ready to Move brochures on this page: https://www.unitedvanlines.com/know-your-rights Additional information on valuation is available here: https://www.unitedvanlines.com/moving-services/moving-protection

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