Certified Relocations Inc
Passaic, Rochelle Park, NJ

Certified Relocations Inc Reviews

2.5 stars based on 14 reviews

Featured Comments:

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  Natalie Mohler

  1.0

  I used this company for a long-distance move. They get you to secure their company with great salesmen. I spoke with a salesman named Todd. He was very friendly and accommodating. He even gave me three numbers at which to reach him – company, direct line, and cell phone. I felt like I was in great hands. I paid the $200 deposit to secure the move dates. I was told the movers would secure a delivery date with me when they picked me up (since I had to secure the elevator in advance at my new apartment building). The day of the move – The window in which the movers were supposed to arrive was 2-4pm on a Friday. They arrived at 7:30pm. They tried to charge us extra for everything. They complained that we didn’t save them a parking spot for their 50 ft moving truck (which I was told they would not drive into Brooklyn, since the streets are so narrow). I reminded them that this was Brooklyn – and they would never find parking for a 50 ft trailer. Even if I wanted to save them a spot, they were three and a half hours late. They tried to charge us for a long-carry (they wanted to park several blocks away and have us pay extra). I told them to double park just like every other moving company does. I had to tell them this several times – because they kept trying to charge me extra. They ended up charging us 50% more than our quote – even though we only went over the quoted items by 9 boxes, a guitar, a small garbage can and a mirror. I don’t think that required an extra $900. They also tried to write that we had extra “bulky” items that were included in the quote. When I tried to go over the list with the mover – he said, “I didn’t want to go through all that.” Then – they would not schedule a delivery date with me. I was told I had to call the moving service to schedule the date (even though they told me to schedule it with the movers at pick-up). Again – this was a Friday night, now 10:30pm. I felt trapped. It was late on Friday – I could not call the company for help – so I had to pay 50% more, because they now had everything I owned on their truck. I called the moving company multiple times on Saturday. I left messages with customer service, dispatch and with Todd (the salesman who gave me three contact numbers). I never reached anyone at the company or had a phone call returned. Sunday morning at 7:45am I received a call from the moving truck – they wanted to deliver my items that afternoon. They arrived at 3pm, and again, tried to charge us extra for a long-carry. Even though we were in an elevator building, and they were parked at the entrance by the elevator. I refused – since I had discussed this situation with the moving company in advance, and was assured I would not have to pay extra. The mover told me he wanted the extra charge and would call his manager. I told him to go ahead. They dropped an antique stand and chipped the side. The young mover who dropped it laughed and did not apologize. I have used professional moving services 4 times in the past 4 years. This was the worst moving experience I have ever had. I called several times over the next few weeks to speak with customer service about my experience. They told me they would try to reimburse me for my troubles – I have not been able to get in touch with them since. TLDR – Worst moving experience of my life. Horrible customer service once you pay them their deposit. Do not trust the quote you get over the phone, they will mark you up a large percentage (mine was 50% more than quoted). I would not use this company again.

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  Rudolph Platanis

  5.0

  Thanks to my friend who recommended Certified Relocation, I picked them to help with my move yesterday. I've moved houses before and by far, Certified is THE BEST MOVING COMPANY I've ever dealt with! They are incredibly prompt, fast, courteous, neat, professional and CAREFUL. Everything you could ask from a moving company. The foreman they sent to my house was amazing. They also sent 3 other guys and they finished everything so quickly (I moved into a 3,000 sf house!) that the price came in UNDER BUDGET! It's hard to find any company, let alone a moving company, that's this good and honest! Another word of advice ... DO NOT go with the cheapest company ... you will be sorry. They always tack on lots of fees to bring their price back up. These guys were very upfront about any additional charges (gas charge, etc.) so I knew exactly what I was paying ahead of time. I HIGHLY RECOMMEND CERTIFIED RELOCATION!

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  Rachael Rossmeissl-Stone

  2.0

  I talked to approximately 10 different moving companies before deciding to go with Certified Relocations. I choose them because the sales representative (Todd Saunders) truly seamed to care about me and my move, he gave me his cell phone, direct dial number and main office number letting me know if I have any issues he would be there for me. He also promised that my belongings would arrive at there destination on a certain day. As the date of my move approached I called Todd a couple of times to try and determine the time the movers would come and collect my belongings, I never heard back from him. The office eventually called (the evening before they were scheduled to pick up my belongings) to let me know when they were arriving. I had no problems with the crew the loaded my belongings, however, the foreman of the crew asked me why I requested him specifically. I responded that I hadn't, he then informed me that he was scheduled to be off that day but was convinced to work because I had requested him personally. What kind of company lies to their employees like that? A week later when I am approaching my new home I get in contact with the driver of the truck. It was my understanding, on Todd's word, that my belongings would arrive the following day. I was informed at that point that it would be another 4 days until they delivered my belongings. I called Todd right away because he ensured me he would "be there for me". He didn't answer any of his phones. I called customer service to discuss the problem and was informed that they are in keeping with their delivery policy. If that is there policy I understand, what I don't understand is why Todd lied to me saying that I would have my belongings on the date I requested them. I then asked to speak with a Manager to let him know that I was unhappy with their customer service. This was a Friday afternoon around 3, the manager had left for the day and I was told he would give me a call on Monday. I never heard back from Todd or his Manager. In the end I received all my belongings with minimal breakage and I was really happy with the workers who both picked up and dropped off belongings, which is the only reason I am giving them 2 stars. What I learned from my experience is that their sales people will tell you everything you want to hear and not deliver on their promises. I was flat out lied to. Do no use this company there are many other moving companies out there that will take care of your belongings but not put you through the customer relations nightmare that I had to go through.

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