City Moving
Mikahala, Keaau, HI

City Moving Reviews

3.1 stars based on 38 reviews

Featured Comments:

• A

  Adam Thaler

  1.0

  Worst movers ever!!!! Do NOT use them. They are related to PRIME MOVING, which is even worse. But anyway, I used them to move from Houston, TX to Hilo, HI. They lost an expensive item, crushed all but 2 of our boxes (we had over 20), broke valuable items, have cuts in paintings, bent my expensive bicycle, broke (smashed into pieces) two tables, lied about our delivery date, would not answer calls or voicemails when we called them. Plus, they overcharged and refused to release our household goods until we paid. They are dishonest, angry, sloppy and do not care about your things. PLEASE , the only way to stop their horrible business practices is to not use them!!! Try Royal Hawaiian .

• B

  Barbara

  1.0

  Bill of Lading Number (Job #): 100187828 Pickup Date: 10/22/2020 Delivery Date: 12/22/2020 Incident Description We hired City Moving to move our furniture to our new home in Oregon. The movers arrived at our home in Hilo Hawaii to move our furniture they were not wearing masks. We asked them to because we are seniors and were afraid of catching COVID they refused. They were rude to us and left some of our items never packing them. We arrived in Oregon and on Dec 22 2020 a crew arrived with our damaged items. The men would not wear masks and told us to take pictures of the damage and report it. My husband and I got COVID so could not place a claim for a month we were told our damages could not be covered to replace and only 60 cents a lb. The workers put a hole in our wall so I filed a $250 dollar claim to fix that and received a check from them 1/7/2021 I then put a claim together for the damage to our other items So many items were damaged. They are refusing honoring the claim for damage of our furniture and sent me a fraudulent document saying I signed releasing them. It could have not been signed as they are saying because the settlement agreement has a date of Nov 8 2020 and we had not even received the shipment by then. They have not only damaged our items and refuse to honor our claim but also sent me a signed settlement that I did not sign. Barbara Evensizer

• J

  Jessica Mognet

  1.0

  DO NOT USE THIS COMPANY. We recieved only part of our stuff, had very valuable and sentimental items stolen (they were inside a box packed away in another box, so our stuff was rifled through, which was obvious), and recieved some of our furniture with missing pieces. The tv stand we moved was packed awesome when it left our house and when we recieved it, it was packed completely different with all of the shelves on the inside missing. Communication was great up until they had a deposit and then good luck trying to get a hold of anybody. They were late on the pickup, late on the delivery, and charged me an extra 500 on the day of pickup because in the initial quote they labeled the boxes as small even when I said they were large boxes and when I called to complain, they told me i got a great deal! Horrible customer service, their deadlines are more like guidelines, and absolutely no dignity in the way the business is ran. Worst experience we have ever had.

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