Estes Express Lines
Whipple, Lexington, KY

Estes Express Lines Reviews

4.3 stars based on 48 reviews

Featured Comments:

• D

  Dawn

  5.0

  5+ star service from Estes. John went out of his way to ensure everything was taken care of, even correcting a mistake made from a previous competitor trucking company. The quick responsiveness, willingness to go out of the way to help, and genuine care and professionalism were appreciated. From the phone call with the receptionist, to the discussions and aid from John, to the polite and kind help from the driver...top notch. Would absolutely recommend and use again. Much thanks to John and the team!

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  Response from the owner

  We are thrilled to have you as a valued Estes customer, Dawn! Thank you for sharing your kind words with us. It means so much to our entire team. We hope to serve you again!

• t

  t g

  1.0

  The flooring company I ordered flooring from used Estes for delivery (they are no longer using them for their flooring deliveries ) my flooring was delivered on 5/28/21 from the Lexington terminal. The delivery guy was very unprofessional. He refused to deliver the flooring to my home because they rented a enterprise truck to deliver the flooring and the driver said he wasn’t coming up the driveway because of the (small, and few) tree branches sticking out and the enterprise truck had a aluminum roof that gets damaged easily.. I go to get my father to come up with a solution to get my flooring to the house and my dad told the driver there was no reason he couldn’t bring that flooring up to the house, at this point the driver begins cussing at my dad, and then ends up getting out of the truck ready to fight him. I literally had to step between them. They ultimately ended up dropping off 93 boxes of flooring in the middle of our town and we had to hand move each box to a trailer on my dads truck to take back to the home. Would not recommend this service for deliveries!!! Worst experience of my life 😭

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  Response from the owner

  Thank you for your feedback. We would like to look into this further. Please send your PRO tracking number to [email protected].

• W

  Wayne Allen

  2.0

  I have received two delivery dates so far. One was last Thursday, delivery between 8 and noon, nothing ever arrived, no phone call, no update. I called Thursday evening to ask about the status and was told "we'll look into it and call you back, NO CALL. I called again on Friday and was told it would be delivered Monday (no explanation for the delay). Received a text to confirm Monday delivery between 4 and 8 and then this morning looked at the traking and it now says earliest possible delivery will be Tuesday. I just want to know when my item will be delivered, it shouldn't be that difficult! I'm updating my review to two stars but only because the item finally arrived today. Again communication is key, if you schedule a delivery and can't or won't make it COMMUNICATE. I understand things happen but let someone know. And for your people answering the phone if you tell someone you are going to call them back, CALL THEM BACK!

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  Response from the owner

  Hi Wayne, we're sorry to hear about your experience so far and would be happy to check on this for you. Please email your 10-digit PRO tracking number to [email protected]. Thank you.

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