Nandino, Lexington, KY
- +1 844-611-4582
- 1057 Nandino Blvd, Lexington, KY 40511
4.1 stars based on 11 reviews
Wayfair subcontracted them to deliver furniture. I called to provide the corrected phone number and she could not find the order with either phone number. I was trying to help the delivery drivers because they need specific instructions to make the turn up our road and it's snowing. She hung up on me! I had to call back and ask for a manager and she refused to transfer the call initially. She put me on hold and finally transferred. The dispatch manager Tim was VERY helpful and took the information their team needed but the call center representative was zero help and very rude. I would not recommend them unless they coach her on customer service. There are other delivery options.
Second move we have used U-Pack. Service is incomparable for the price. Online reservation and scheduling was simple. Pricing has gone up more than I had hoped since we have used the service but it was still the most reasonable option. Both destination and origin locations were flexible with pickup and delivery times/duration. A full service move would have cost $5k+, the U-Pack was $1400. Highly recommend considering this if you are looking at options for a long distance, 1-way move.
After spending three days researching van lines, storage unit moving services, and more, I was nearly ready to throw in the towel and move myself across country, towing my car. I'm really glad I didn't - it's a long enough drive as is. U-Pack was fantastic. We moved 1200 miles with only a weeks notice. They dropped two containers off and picked them up the next day (I only wound up needing one for a one bedroom apartment, sans couch). If you pack well, it's more space than you think. I paid the extra $95 or whatever to guarantee delivery and it arrived promptly the morning after us. We unloaded it that day and they picked it up the very next day. A simple signature on either side, no tricks, no extra costs, quick service.
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