Extra Space Storage
Mill, Henrico, VA

Extra Space Storage Reviews

4.9 stars based on 451 reviews

Featured Comments:

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  Angela Grace

  5.0

  The young lady Sarah that assisted me in getting my unit was extremely helpful and nice. She answered all of my questions and helped me find the right unit that fit my needs. Very friendly and willing to help. I would definitely recommend just from the experience with her.

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  Response from the owner

  Hi Angela, thank you for recommending us. We're glad Sarah who assisted you in getting your unit was extremely helpful, nice, and answered all of your questions. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

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  tiara brown

  5.0

  Dana, the property manager was kind and very patient w/ my mother and I. She listened to what I wanted and thoroughly explained to me what was available to me. She even gave me a larger unit for a lower rate. We truly are appreciative of her time effort positive attitude of service to us. Thanks again, Dana

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  Response from the owner

  Thanks, Tiara, for the excellent rating you gave us. We are so happy to hear Dana has been understanding, kind, and patient with you and your mother. We are happy to have you as a customer and it's great to hear you feel good about your rental rate. As always, give us a call at 888-storage if you need anything.

• R

  Robert

  5.0

  Hello, a friend recommended this location and it was the first and only Storage Unit place I went to. This is because I had the best customer experience I’ve had in quite a while thanks to Koris! She is absolutely committed to helping her customers with a smile and is very professional, positive attitude and took the time to make things easier for me to understand the details. I feel you’re fortunate to have her on your team, as I’m sure do you know this as well. Please give her kudos and recognize her for helping me! I will highly recommend Koris and this location! I wish I could give a 10 rating! Thank you, Robert P.s.. I had the exact same experience when I had to rent a second unit which was my fault not evaluating everything I had to put in storage.

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  Response from the owner

  Hi Robert, thanks so much for your review! We are thrilled to hear your experience was the best. We're glad Koris is absolutely committed to helping her customers with a smile, is very professional, and has a positive attitude. Thanks for recommending Extra Space Storage! If you ever need anything, feel free to stop by.

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