Extra Space Storage
King, West Chester, PA

Extra Space Storage Reviews

4.8 stars based on 146 reviews

Featured Comments:

• J

  Jessica Mann

  2.0

  I had a storage unit here for about a year, but eventually I had to go elsewhere because the price increases were getting ridiculous. By the end they had tried to almost double my monthly rent. I understand over time the cost will increase, but this was beyond excessive. Over a period of a year my rent for my apartment increased significantly less then the storage unit I had. I will say outside of the cost I have no other complaints. The place seemed clean and well maintained to me. Also it was always easy to get in contact with someone and their employees did try their best to be professional and helpful every time.

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  Response from the owner

  We're sorry to hear this, Jessica Mann. From time to time we adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.

• A

  Alicia Franklin

  2.0

  Really bad experience with this company. My storage unit was fine. I had 0 issues with the space itself. I had a really stressful situation where I had to suddenly move out of my apartment and had to store an entire apartment worth of stuff. When I first signed up a few months ago, this place was pretty affordable to hold my 1-bedroom apartment worth of furniture and boxes. But within 5 months, the price skyrocketed without notice since for some reason they had my old address on file and I did not receive their mail notice. I originally was paying around $130 for a 10x10 “climate controlled” unit. But it suddenly jumped up to $215 and I found out by checking my credit card statements. It was such a shock to me and I immediately called them. The guy was nice enough to take some money off since I hadn’t received the notice (down to $176 for that month) but I find it ridiculous that they did that. I wasn’t even there a year let alone 6 months and they bumped the price up by 50% which to me is an issue of false advertising. Really shady practices and caused me more stress a few months after what was the most stressful move ever. I immediately moved out of my unit, which kind of sucked since I had to sell some of my furniture and move to a different place right up the street but my new place actually has better, safer facilities anyway. Would never rent from Extra Space again unless I sign a lease that guarantees no more than a 10% increase. Don’t waste your money here. There’s much more affordable in the area that guarantee no more than a 6% increase.

• C

  Celina Huang

  5.0

  The moment we met Ed I like I can trust him right away. He was efficient finding us a unit and was a great host. He made the process of renting a unit easy, painless, and provided all of useful information. We did sign up for a unit. Give the man a raise!

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  Response from the owner

  Hi Celina, thank you for your review. We're glad Ed was efficient in finding you a unit, was a great host and made the process of renting a unit easy and painless. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

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