Family Movers Express
Sahara, Las Vegas, NV

Family Movers Express Reviews

4 stars based on 70 reviews

Featured Comments:

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  William Bowley

  5.0

  I recently called around for upcoming move and am glad I found family movers. Their rates are better than most companies and their office people are professional and friendly. On the day of the move I received a call telling me my 3 man crew were on the way. When Marcus Jason and Raymond arrived they introduced themselves and got straight to work. I anticipated 7 hours for the move but these guys got it done in 4.5 hours. Not 1 scratch or ding to any wall or furniture. They kept me relaxed and comfortable the whole move which is a blessing since we all know how stressful moving can be. I would give more stars if possible as someone who has used moving companies in the past this is by far the smoothest move ever. So if your moving make sure you call Family movers express , you will not be disappointed. Thanks again to everyone involved.

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  Response from the owner

  Thank you William we appreciate your review and hope you enjoy your new home.

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  Michael Krokower

  5.0

  I hired Family Movers Express a week ago on a referral from a friend. Great decision. They were courteous, fast, efficient and best of all reasonable and fair. Bill, Jason and Marcus were professional, worked fast and carefully. I highly recommend them.

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  Response from the owner

  Thank you Michael we appreciate your review and hope you enjoy your new home.

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  Carlene Freeman

  1.0

  The two guys that moved my few items were nice. My problem with them is they don't think smarter to keep from working harder. So therefore, I'm dissatisfied with their work. I needed to have a portable wardrobe closet moved to the guest room. It is apprx 47 W x 20Dx 71H. Movers bought it through my front door and down the hallway. In order to get it into my guest room they would have had to make a slight turn into it. They were unable to do this for a few reasons. First they had the closet laying the long way instead of standing it straight up. Second they should have bought it through my garage instead of my front door because my guest room is directly across from the garage entry. So because they were incapable of figuring this out, they put my closet in my garage. I was very upset because I knew there was a way to get it in my guest room. So a few weeks later I shared what happened to a family member. He and another family member came over and put the closet in the guest room 5min after they arrived with no problems. So I called family express and explained to Brian what happened. Just for an FYI only. So hopefully he would tell his guys to work smarter. But Brian got angry, raised his voice and was sarcastic. I even told him that there was no reason for him to get upset with me because I wasn't asking for a refund or anything. Just FYI so he could tell his employees to try a little harder when there out on a job. And try not to disappoint the customers. Brian has a smart mouth and no customer service skills. I did not call them to criticize. But if you can't take the heat, get out of the kitchen.

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  Response from the owner

  Hi Carlene Sorry you weren’t satisfied with the crew on your job. if you had called us that day we would have taken the appropriate steps to address your dissatisfaction. Instead you called two weeks later. I was in the office when you called and honestly, Carlene, the only rude one on the phone was you. Your foul language with Brian was inappropriate and condescending.

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