Fry-Wagner Moving & Storage
Trail, Lenexa, KS

Fry-Wagner Moving & Storage Reviews

4.3 stars based on 108 reviews

Featured Comments:

• H

  Hey Neumee

  5.0

  From the time I called in to get a estimate to when the doors closed on the moving truck leaving my new home, my experience was most excellent! Not a thing was damaged in our move. Fast packing and loading yet treated every item gently. Our moving crew ROCKED it!

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  Response from the owner

  Thank you for the awesome feedback! We truly appreciate your recommendation and will work hard to continue going above and beyond. Happy New Year!

• M

  Marlene C

  2.0

  I have to start with the bad. Our belongings were loaded at origin onto a shuttle truck, then unwrapped and moved from the shuttle truck into the warehouse, and then rewrapped and loaded onto the United Van Lines moving van for transport and unloading by Fry-Wagner. Between loading at origin, United Van Line’s unloading, reloading and long-haul of our property, and Fry-Wagner’s (the local United agent at destination) unloading, there was an incredible amount of damage. We reported 15 separate items on our Claims Form, some of which were completely destroyed. The real clincher was when one of the men from Fry-Wagner who was unloading accused us of having damaged a dining room chair ourselves. We watched another one try to drag an upside-down chest of drawers up the stairs by himself by grabbing the bottom support board which snapped in two. The drawer supports and stops were also all busted as a consequence. The good news is that United Van Lines employs Weathersby Guild to repair damaged furniture. Weathersby’s representative, Bill Olson, spent four days at our home doing a wonderful job of repairing the damage that United’s agents did. United did pay our full claim for Items that were unrepairable. Does this excuse all of the unnecessary damage that could have been avoided by more consideration for and better handling of our goods? Of course not. If this amount of damage is status quo for United, they should be ashamed of themselves. I would in no way recommend Peluso Movers in Naples, Florida, or Fry-Wagner in the Kansas City metro area, or United Van Lines as a whole.

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  Response from the owner

  Marlene - We want to thank you for taking the time to share your recent experience with us. We pride ourselves on maintaining the highest quality of standards for our customers, and we apologize for your frustrations during the unloading process. We will address your feedback with our crews and use this as an opportunity for additional training to help prevent these issues in the future. Your feedback is of great value to us! We hope you will consider us again in the future, so we can turn your experience around.

• B

  Bryan Hansen

  5.0

  Fry-Wagner provided excellent communications before, during, and after the move. The pre-move visual inventory of our house took about an hour. Packing was scheduled for two days but they finished earlier so we loaded one day early and got to our destination ahead of schedule. Unloading was moved to a Sunday (from later in the week on Wednesday) so we got our stuff all the earlier than expected. The packing and loading crews were very courteous and hard working. The driver coordinated the crews and kept us informed about changes or issues as things happened. Couldn't have asked for a better moving experience. Would highly recommend their excellent service!

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  Response from the owner

  Thanks for choosing us and leaving such a great review, Bryan! We're thrilled that you had a 5-star experience. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!

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