Fry-Wagner Moving & Storage
Mustard, Springfield, MO

Fry-Wagner Moving & Storage Reviews

3.7 stars based on 20 reviews

Featured Comments:

• H

  Holly Karr

  1.0

  DO NOT USE THIS COMPANY TO MOVE YOU. We would give them a negative star rating, if possible. Fry-Wagner doesn't keep their word and lied about sorting our two shipments, which we paid extra for the service. Promised delivery was June 22 - 25th window. Goods arrived on 6 July with poorly packed (or small items not packed at all), missing shelves, dented items and pieces from other people's shipments. We want and deserve a refund on services not rendered and the 11 day delay in delivery.

• R

  Russell Karr

  1.0

  We hired Fry-Wagner to move our household goods from Springfield, MO to Fort Walton Beach, FL. We were told, in writing, that our belongings would arrive between June 22 and June 25. Today, June 24, they informed us that our household goods will not arrive until sometime in mid July. They have charged my credit card the full amount, $9,280.73, but are holding my goods in their dirty, hot warehouse, in Springfield, while we wait in Florida. Fry-Wagner cannot be trusted. Their representative made it clear that I would be lucky to see our goods in July. We may never see our belongings again! July 6 Our goods finally arrived. However, Fry- Wagner did not separate the items that were to go into storage from those to be delivered out our residence, which is something we paid extra for. Our belongings were shipped in wooden boxes which are not water tight. Connie Walker, has lied to us about every aspect of this move. When I call her out on a lie, she shifts blame to someone else. Our goods are damaged, missing, and wet. Connie and Fry-Wagner refuse to do anything to help us, during this move from h***. Do not trust Connie, Or Dave Helton from Fry-Wagner. They will smile while they lie to you!

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  Response from the owner

  Russell, we sincerely apologize for the delay in your shipment and the frustration this has caused you. Unfortunately due to the COVID-19 pandemic United Van Lines did not have access to the proper equipment and there was a shortage of drivers to assist in loading and delivering your items. Please understand this is a very rare occurrence and we did not foresee this unfortunate circumstance, due to the current pandemic. The delay in loading your shipment caused a delay in the delivery to the local agent. Unfortunately, the local agent in Florida does not have availability to deliver your items this week due to the large influx of moves, as it is peak season in the moving industry. Our staff has advised you of the delay claim you qualify for. If you have any further questions or concerns please reach out to United Headquarters directly at 800-325-9970.

• N

  Nancy Rabbitt

  5.0

  We hadn’t moved in 24 1/2 years so we were looking for help! Fortunately we found Fry- Wagner and the wonderful team of Tom and Connie and Dave, Johanna, Lisseta, Eian and Mason the movers and packers! They are all masters at their jobs! Tom estimated the move with great skill and accuracy! Connie coordinated the move and called me daily to make sure all was going as planned! Johanna, Lisseta and Mason packed us on Wednesday with skill and speed! Dave, Eian and Mason moved us on Thursday and Friday with skill and patience and were very mindful of taking care of our possessions! We hope we are in our forever home - but if it ends up we aren’t, we will definitely be calling Fry-Wagner to move us again!

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  Response from the owner

  Thank you so much for taking the time to share your positive experience, Nancy. We strive to provide this level of service to all our customers, and we are so pleased to hear we met this goal during your relocation with us. Your kind words will be passed along to the parties involved in your move. Please accept our best wishes in your new surroundings. Thanks again!

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