Good To Go, Inc.
Kirby, Memphis, TN

Good To Go, Inc. Reviews

4.7 stars based on 29 reviews

Featured Comments:

• H

  Hall Carter

  1.0

  Don’t be fooled by previous reviews of this company. There’s new ownership as of about a year ago. The packers that were sent to us didn’t even know how to correctly pack a box of fragile, irreplaceable breakables. They wrapped items with the bubbles of the bubble wrap on the outside (they are supposed to be on the inside to protect the object), and they did not tape or properly secure the bubble wrap around said objects. Thus when the bottom broke on one of the boxes because of insufficient taping (there was only one strip of tape across the bottom to seal it), one of the more expensive vases rolled out of the bottom and down the stairs, it broke. Even if the bottom had broken open, presumably the object would still be ok if properly wrapped and secured in the bubble wrap. Alas, it was not. The owner of the company, Lauren, was excruciatingly difficult to deal with and kept making excuses for the packers and the conditions under which they were working with the packing materials they were given. At no time during the pack did the packers communicate any of these problems to us. The communication is poor, the quality of service and customer satisfaction is poor. I do not recommend this company to anyone.

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  Response from the owner

  We are terribly sorry to hear about your service. We will be in touch with you to set up a claim.

• K

  Kathy Caldwell

  5.0

  This is the third time that I have used Good To Go to assist getting my mom moved. This time we did the move during the pandemic and with my mom's facility on lock down. Additionally, my mom moved into her new room about three weeks before we could get movers and packers coordinated. The Good To Go Team (Janet, Debra, Lee, and Deidra) noted the my mom had very few personal items or clothes. Instead of waiting for the movers, the moved the furniture that could be used as well as clothes and personal items BEFORE the movers came the next day. They made sure that pictures were hung, curtains were hung, and her TV was hooked up and working. These folks are absolutely THE BEST!!!!!

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  Response from the owner

  Kathy, thanks for recognizing the ladies. They'll be delighted to see this. It is always a pleasure to work with you and your mom.

• G

  Gwen Homayouni

  5.0

  We moved a year ago from Memphis to Michigan. We moved our residence of 15 years and my business, an art studio. We could not have made the move without the guidance, expertise and professionalism of Good to Go. From 4th generation family art, antiques and furniture to studio equipment and the smallest paint brush, everything arrived safely and intact. Janine Willis was in disposable in the planning process for the move and helped us find the most economical way to work with her packers and outside moving resources. My husband and I found everyone we worked with to be professional and fun to work with. They relieved so much of our stress in moving process. We have a list of things we might do differently if we moved again, the only thing we would not change is working with the Good to Go team because they took the trauma and pressure out of the move. Thank you for a wonderful experience!

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  Response from the owner

  We loved working with you and your family, Gwen! Hope you don't need to move any time soon but we have colleagues all over and would be happy to connect you. Warmest wishes from all of us at Good to Go.

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