Hutchcraft Van Service
Lincoln, Urbana, IL

Hutchcraft Van Service Reviews

3.5 stars based on 20 reviews

Featured Comments:

• T

  Tyler Crow

  5.0

  Please note that my review is based on a local in town move. YMMV if you have a long distance move. Hutchcraft wasn't my first choice, but they should have been! Through no fault of their own, the other moving contractor I hired was unable to support my move due to my closing date being delayed. I called Hutchcraft, and they were able to squeeze me in with little notice. They were even able to quote my move the same day based upon my prior contractors quote and be very price competitive. On moving day my movers called me to say they were running EARLY and wanted to make sure that was ok. Once they arrived, the movers were kind, courteous and efficient and had me moved in record time. 10/10

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  Response from the owner

  Hey Tyler, Thanks for taking the time to post the review. We were very happy to help you in your time of need with your relocation. We will pass the word along to the crew on how pleased you were with their efforts. Thanks again from everyone at Hutchcraft.

• m

  mzort206

  1.0

  Edit: The owner's reply to my review only reinforces my opinion. Oh, the packing crew SAYS everything was packed correctly? Of course they do. Well, my photos show otherwise, and shifting of the crate in transit absolutely did not place boxes in my bookshelf (which you claim was wrapped), nor did it cause the floor mats roll up on top of other items instead of lay flat on the floor, or put my barbell diagonally in between other items. Stop making excuses for your untrained and unprofessional crew. Horrible loading service, estimation service, and customer service. Unskilled workers improperly loaded my items causing damages to many of them. When the container was opened, my belongings spilled out including a broken bookcase (that had boxes placed on the shelves). My rubber floor mats were rolled up rather than placed...on the floor, flat. My squat rack was laid crookedly on top of metal plates, with my heavy mats and bookcase on top, which bent the rack, and it now has to be REPLACED. Boxes were strewn about rather than stacked on top of one another. My dresser was loose among the weight equipment and damaged in the back, rather than flat against a wall. My bench, while not actually broken thankfully, suffered significant wear because they did not lay it flat upside down, but rather diagonally in the giant mess of everything else. When they did my estimate, they tried to charge me for 2 containers, despite the fact they obviously only needed 1. This was based on one gentleman spending approximately 15 seconds in my home. I had to call them and convince them to drop it. Even with terrible loading, they managed it with one container. Surprise surprise. You'll also find their post-move customer service to be awful. They do not handle the claim, United Van Lines does. UVL partners with these local movers and thus handles claims, which I understand, but UVL did not load my items, Hutchcraft did, and all they will be able to do for you is direct you to the UVL website. Seriously, don't let these people touch your stuff. They don't train their employees on proper loading techniques. Though in all honesty, putting a flat rubber mat on the floor does not seem like something that needs to be trained. Same thing for placing boxes on a bookshelf. Or placing a metal rack flat on the floor. A 10 year old could have organized this container better. No training, and apparently no employment intelligence screenings.

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  Response from the owner

  Dear Ms Zortman We were sorry to hear about your recent experience with us. We apologize that some of your belongings arrived damaged. We are pleased to know that Julie assisted you in getting your claim registered with United Van Lines, and United has already settled your claim to your satisfaction. We also discussed your situation with the crew that loaded your belongings. Based on the inventory and shipping documentation, all of your items were fully wrapped and banded prior to leaving our facility. We are concerned that the container could have tipped while in transit to Arizona. We are sorry this happened but we hope that this has been rectified.

• C

  Courtney Mann

  5.0

  They service a lot of my clientele and my clients are consistently happy with Hutchcraft as a moving company. Family owned business!

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  Response from the owner

  We’ll keep doing our best, thank you for the review!

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