INBOX MOVING SERVICE
Grauwyler, Irving, TX

INBOX MOVING SERVICE Reviews

4.7 stars based on 203 reviews

Featured Comments:

• T

  Tami Bowman

  1.0

  This has been the worst experience I have ever had with so called professional movers. The movers by the name of Michael and Oliver arrived 10 minutes early and as I began giving them directions on how to get into the apartment Michael began aggressively speaking to me and telling me Im not making any sense. I was a little shocked at his demeanor but I continued explaining the layout of the building. He rolled his eyes and made gestures to indicate he was frustrated. At this point I let him know I would not deal with his attitude and that I am a paying customer deserving of his respect and professionalism. We called the office immediately at this point in order to inform the owners or management. We were told that this particular worker has had other incidents where customers complained about his bad demeanor but that "he is a hard worker and gets the job done". They even offered to send another crew which would have taken 2 additional hours to arrive. We informed them that our gates would only be open for the times they quoted us so if the new crew could come we would be happy to accept. At this time the movers began angrily placing our furniture in the street. Long story short the movers took 5 hours to move a 2bdrm apartment with elevators. They dropped furniture, banged furniture and even sat my daughters $450 suede overstuffed beanbag on the dirty ground while they arranged other things. This company is the worst. No communication skills and also lack of customer service skills. DO NOT USE THIS COMPANY. The worker stood in my living room after the move and demanded $200 additional because of the additional time they needed!! Wow...good luck getting that sir.

• C

  Carlos Jean-Pierre

  1.0

  I pretty much paid to move myself and to lose items. I booked this company through Budget Vans and it was down hill from there. Here's a list of what went wrong: They didn't show up with any of the boxes agreed to, refused to start until I paid them half of the fee, refused to take half of what I was shipping (so i had to move it myself, leaving me to throw away whatever I couldn't fit into my car and it was new items too), wouldn't listen when I called about issues with the move, manager said that i needed to pay them so i can receive items because he said i wouldn't pay when they picked up, they delivered my items from storage with rodents (they chewed through my workout bench and destroyed a whole box of dry pastas in my pantry), I had to throw away a dresser because they wanted another $300 to move it eventhough I was was below my allowed wait, they even ran out of room in their trailer before everything was packed, ripped the mattress bag i was required to get which was stained with some dark liquid, almost every item was soaked in either oil or water. They didn't reassemble anything (completely gave up on couch and bed), They walked straight onto my carpet without whipping their feet. Overall... this was a disaster. I don't even want to contact these people able this f ing mouse that was not here when i moved into my house. There were no rodents when i had the past inspection completed. For all this bs they charged me over $3K to destroy half my stuff... I added a pic of what's left of my bench. I already threw away the $100's of food wasted to a rodent...

• P

  Pratibha Bhalla

  5.0

  Joanny and Juan did great job. They were very careful when dealing with our stuff esp Mirrors. They moved 2 bedroom apartment in 3 hours. We are very happy with their services.

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